Question about RIM BlackBerry Bold 9700 Smartphone

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Good afternoon. I have Blackberry Bold and I did not make any special move or operation and it appeared the note JUM ERROR 102 in my screen with a barre under The JUM ERROR 102 that says RESET. The consequences are that that the screen is white and that I can not use the Smart Phone at all. Because of the barre RESET I took out my battery several times, wait sometimes and put it back but nothing normal was coming back and the screen still to be white with the JUM ERROR 102 appearance and the barre with RESET below. I tried to switch off the Blackberry without any success Each time that I took out the battery and-or tried to switch off the Blackberry the Blackberry tried to download or reprogram the configuration but never get what ever to function well. I do not know how to reset the smart phone. Please what do I have to do. Thank you very much for your help and support

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You might need to reinstall the software of your device for you to be able to use it again. Follow the procedure below

Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.

Step#2
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.

Step#3

Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.

Thank you for using Fixya!

Posted on Dec 30, 2010

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