Question about Sony E-reader Portable E-book MP3 Player

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I can not seem to download any books from my library after I get into my account. What do I have to do to make this work? I have a PRS-350 e Reader Barbara Walls

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Authorizing the Reader to the Sony software...

How to authorize a Reader to an eBook Store account.
To transfer books from a computer to the Reader, you must authorize the Reader to your account. Authorization links your Reader to your eBook Store account, allowing books purchased from the eBook Store to be transferred to the authorized Reader. You can authorize up to six devices to a single account:
1. Launch the Reader (eBook) Library software.
2. Log in to your eBook Store account.
3. Turn on the Reader.

NOTE: For best results, we recommend that the Reader be fully charged before starting the authorization process.

4. Connect the Reader to the computer.
5. In the eBook Store pane, click My account.
6. On the Account Management page, under My Authorized Devices , click Manage Devices.
7. On the Manage Device page, under We have detected the following attached Devices: , click the Authorize this device button.

Resetting the device:
* Soft Reset
On the back or bottom of the reader (depending on your model), using the tip of the stylus or similar object, press the RESET button. The screen does not change, unless you slide the Power Switch to turn the reader on.

* Hard Reset (PRS-300 Series)
1. Power off the Reader.
2. On the bottom edge of the Reader, using a pin or paper clip, press the RESET button.
3. Turn on the Reader.
4. While the screen displays Opening book... , simultaneously press and hold down the down arrow of the directional button and the 0 button until the Reset All screen is displayed.

NOTE: If Opening book... does not display on the screen, charge the Reader's battery for several hours before attempting the reset process again.

5. Press the 5 button to reset the Reader.

Where are my ebook files located?
- If you downloaded them using ADE, the folder is /documents/My Digital Editions
- If you downloaded them using the sony software, the folder is /documents/My Books/Reader Library

Hope helps.

Posted on Dec 30, 2010


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SUMMARY: (1) CANNOT OPEN LIBRARY IN THE COMPUTER (2) CANNOT USE LAPTOP AND E-READER. Many moons ago I downloaded the library. Bought also a few books. Everything was fine. This week I bought a new book...

Hi maria_rubin!

You may need to delete some registry folders on you computer, you can check on this link to see the steps:

Also, the DO NOT DISCONNECT message is normal operation while the reader is connected, to have this message disappear you may need to safely remove hardware on the system tray

Her's some info too:

The message that you are not allow to copy the book, you may need to check if you are using the same ebookstore account, if you are using the same, follow these steps:

1. Connect the reader
2. Sign in to you ebook account
3. Click on my account link at the top
4. Click Manage Devices link
5. You will get a message that a new device is detected, click on authorize
6. You will be asked to reauthorize the device


Jul 20, 2011 | Sony Reader Pocket PRS-300

1 Answer

PRS-300 All the books I import into the library will not sync into the reader. Some books that I purchased are coming up the the reader won't support them even though they are epub files.


You can try to delete the books and redownload them again, probably something got corrupted.

To Redownload books:

1. Open the Reader Library
2. Sign In to you account
3. Click "My Account" link at the top of the page
4. Scroll down and click the link that says "Redownload purchased Items"
5. Click the download button
6. Transfer your books again



Jul 07, 2011 | Sony Reader Pocket PRS-300

1 Answer

Ereader seems frozen says protected by drm can not read any books i downloaded

Where did you download the books from? If from your public library, then you need to go to Adobe Digital Editions and register your computer and ereader (with the same id). If you bought the books from the Sony Book Store, then I don't know what the issue is.

Your library should have information on what you need to do.

Feb 15, 2011 | Sony Reader Touch PRS-600

1 Answer

Why are my books are not transferring from my library to the reader of my PRS 300/

Try reformatting the memory, its in settings, advanced settings, then format internal memory, worked for me. will erase any books on the reader already though.

Dec 22, 2010 | Sony Reader Pocket PRS-300

1 Answer

I purchased my Sony prs 600 a few hours ago replacing my older Sony reader. I get an error message -474. I cannot download books I have purchased from Sony reader store any suggestions?

The error -474 or -1106 sometimes occurs after an issue with validation or authorization in the Reader (eBook) Library software.

From the Reader (eBook) Store, deauthorize the computer.
Close the Reader (eBook) Library software.
Reopen the Reader (eBook) Library software.
Sign in to the account to authorize the computer again.
Try again to download a book purchased previously from the Reader Store.
If the error still occurs, proceed with the steps below:
Install the Adobe Digital Editions software. Use the installer at
Setup Assistant will be displayed in the Adobe Digital Editions program.
Click the Authorize button and then the Finished button.
Deauthorize the computer using Adobe Digital Editions
NOTE: Press Ctrl-Shift-D to deauthorize the computer.

Reopen the Reader Library.
Go to the Reader Store and sign in.
You will now be able to download an eBook and transfer it to the Reader device.

Resource 2

If issue persists, deauthorize the computer, then follow the steps below.

Browse to and download the software.
please sign in with the Adobe ID and password when prompted .
Now, click on the "Activate" option and close the Adobe Digital Editions Software
Reopen the Reader Library software.
Sign in to the Reader Store.
Try again to download a book purchased previously from the Reader Store.

Please perform the above steps and that should resolve the issue.

Jan 30, 2010 | Sony Reader Touch PRS-600

1 Answer


Hi, the error message is displayed when the Reader is authorized with a different account(i.e. a Reader cannot be authorized with more than one account). However, if you purchase a new Reader, the Reader should be authorized with ytour account. BTW, from where did you download the EPUB formatted book??? In order totransfer the book to the Reader the Book should be downloaded from the same account where the Reader uis authorized with. However, I want some detail with this rehgards like from where did you download the book, Reader is authorized with the same account or not, whether you have purchased a new Reader or this is refurbished one. Please getr back to me with those questions, I'll be glad to assist you with this.

Jan 08, 2010 | Sony Reader Touch PRS-600

2 Answers

Basic instructions for sony e reader for non computer user.

Just follow the below mentioned link one by one..



3. Now transferring the books to the Reader:

In the eBook Library Software, select the "Library" view - this is where you can see all imported files and purchased eBooks.

Click on one, or several, titles and drag the files from your Library onto your Reader Digital Book (the Status symbol will start spinning for the duration of the transfer).
Once the Status symbol comes to a halt, the transfer is finished.
Still within the eBook Library Software, select your Reader Digital Book to verify that the file(s) are on the device.
If there are titles you purchased that are not in your Library, click here for directions to download these books from your account section.

Jan 08, 2010 | Sony Reader Touch PRS-600

1 Answer

How do I download my new ebook onto my sony ereader? Not the PRS-600 but the PRS-300.

first, download and install the Reader Library Software in the Compouter. download the software frm . Then, purchase and download the books to the library. Connect the Reader to the Computer. The Reader will be listed at the left pane of the software window. Now, open the library and then drag and drop the book to the Reader.

Dec 28, 2009 | Sony Reader Touch PRS-600

1 Answer

E-book library will not complete download for Sony PRS 300.

spoke to sony too many people trying at once. try late at night

Dec 25, 2009 | Sony Reader Pocket PRS-300

1 Answer

My sony prs 300 seems to be working fine except it

Does this issue occur with all the books??? If the issueis with only one book, delete the book from the Library as well as from the Reader. Then, download it again. If the issue is with all the books, perform a hard reset and then download the bvooks and then transfer them to the Reader, That should resolve the issue.

Dec 05, 2009 | Sony Reader Pocket PRS-300

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