Question about HP DeskJet 3325 InkJet Printer

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The printer hp deskjet 3325 dos't drag the paper to print

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Solution one: Reset the product

  1. Press the Power button (the printer hp deskjet 3325 - c01602202.gif ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Adjust the paper settings in the print driver The paper settings in the print driver must match what is loaded in the tray. NOTE: These changes do not change the default print settings. The print settings return to default the next time the program opens.
  1. Open the document that you were trying to print when the issue occurred.
  2. Click File , and then click Print . The Print dialog box opens.
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
  4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
  5. From the Size is drop-down menu, select the paper size that matches the paper in the tray.
  6. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
  7. Click OK , and then click OK again to print the document.
NOTE: If the issue is resolved, and you want to print on another type of paper, load the new paper type, and then repeat the previous steps for the new paper.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Clean the paper rollers Follow these steps to clean the paper rollers.
  1. Press the Power button ( ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Different models have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories (duplexers). Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around.
  4. Allow the rollers to dry completely, and then replace the rear access door or duplexer.
  5. Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place.
  6. Reconnect the power cord to the rear of the product.
  7. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution six: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause Any of the following issues can cause this issue:
  • The paper trays are empty or overloaded.
  • The paper is curled.
  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
  • The paper is too slick for the product.
  • The paper might not be engaged with the feed rollers.
  • The paper-width guide is pressed against the paper stack too tightly.
  • The paper tray is not completely inserted into the product.
  • The paper settings in the print driver do not match the paper loaded in the paper tray.
  • The rubber paper-feed rollers are dusty.

Posted on Jan 13, 2011

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