Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum
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Posted on Jan 02, 2017
SOURCE: beater bar doesn't turn
Hi its Darran at Dyson.
Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.
If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Dyson Customer Service
Posted on Apr 20, 2010
SOURCE: The beater bar is not
I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:
Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.
This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.
Dyson Online Customer Support
Posted on Sep 07, 2011
I'm sorry to hear you're having difficulties resetting your DC18's brushbar. Please check that you've followed all the steps shown in the video below. Please also ensure that when testing the cleaner, you have it reclined into the vacuuming position, as the brushbar will not run when the cleaner is standing upright.
If you still cannot get the brushbar to run after following these steps, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Dyson Online Customer Support
Posted on Oct 13, 2011
SOURCE: beater bar is not turning...read
Worked for me thanks very very much! I always try this button and it didn't work. Pulled the head off, cleaned out any fuzz, hair, etc. Still didn't turn on the beater bar. Cursed, cried, etc. Found you here (even after trying the dyson site!) and got the solution. I had to push that button in harder than I've ever had to. Nearly thought I broke it off. Tada!! It worked. Thank you!!! Now where the kleenix?
Posted on Nov 06, 2011
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