Question about Webroot Spy Sweeper (spysweeper) for PC

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Spysweeper wont sweep. pls help

I really need help, my spysweeper wont sweep and it says 4 0f 4 critical shields are off and an error message keeps on popping saying error cannot locate valid blah blahs like that..pls help me. thanks so much

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  • tuttle007 Jul 08, 2008

    I have the same problem. 4 of 4 critical shields are off and can't be turned back on. It also says that my engine has been lost or terminated. We've tried everything and it won't come back on. I've reinstalled the program at least 10 times now and have spent 15 hours on the phone with Webroot and Microsoft. Does anyone know how to fix this?



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I had a similar problem with Spy Sweeper "unable to find Definitions" and unable to activate Shields. I rebooted in "Save Mode" and ran Spy Sweer in save mode. It found several pieces of spyware and when I deleted same and rebooted in Normal mode; all was well !!!

Posted on Jul 29, 2008

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This sounds like spyware in the registery download any spyware removal tool and run this offline then run your antivirus program and see if this gets rid of the problem if this still exists then save all files and emails out and re-install operating system.

this is all I can give help with.

Posted on Jul 09, 2008


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1 Answer

Webroot spysweeper won't sweep

Try doing a system restore to a day before you started having the problem.

If that does not work, reinstall spysweeper.

If still no luck that can be because of a virus or spyware yhat had damaged the spysweeper software , and probably also the system.

The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.

Before formatting and reinstalling windows you can try the following software, it is one of most powerful, it is safe, and it is free.

Spybot - Search & Destroy - Free software downloads

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Do a system restore to an earlier date.

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spysweeper won't sweep needs to be reinstalled

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Dear Sir/madam,

Reinstall it with different drive before u delete the folder of spysweeper. If you have using pirated version mean it will become problem. so get some other programs of full version. ok

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This sounds like the program glitched. Try removing it and reinstalling. Then have it check for any updates.

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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

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you may need to manually update the program by going to the Options tab and click Update. If you receive a dialog box stating, "Continue, Shut Down, Restart Program" or something of the sort, click Continue using Program and it will update the definitions. then restart computer and sweep. If this doesn't work then your program may need to be reinstalled with a valid subscription key.

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Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy

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you either have a demo version which when given update would ask you to buy it.... else its definition would have got corrupted... so update it,,,,

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