Question about Acer (91.AD303.001)

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My note book, (acer inspireone) is on loop, the first 2 loading screens come up, then a small blue error message appears for a split second, then the it starts rebooting again... and again, and again, i left it, came back an hour later and its still doing it. safemode, turning it off and on, using the last good config point, non of that works, i think the last thing i did was uninstal a regestry cleaner... the error message says (its only there for a split secound each time so this might not be 100% accurate) STOP: c000021a (Fatal system error) The windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down

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  • Steve Allison
    Steve Allison Dec 30, 2010

    You should include OS and version info and a little info about your particular system such as hard drive or solid-state drive as well; I think that one came with either.
    What you might try is removing the memory card(s) and gently wiping the contacts with a pencil eraser and reinstalling them.
    If you have two cards, reverse them as you may have a single bad bit on one of them.

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You can recover your PC by going to Recovery console. If you are Using windows Xp then i suggest you to Microsoft Knowledgebase artice (KB307545).

This will fix your issue.

Posted on Feb 05, 2011

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Lost windows by formating the hard drive


Load cd windows disc in dvd unit and shutdown laptop, now power up, when acer logo appears press F12 on the upper part of the keyboard, scroll up or down using arrows on the keyboard, highlight cd/dvd drive and press enter, this will automatically load windows, enter information when prompted. Note! F key number may be different check bottom right when logo appears.

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My acer laptop aspire 5742z came up with error reading disk error when I had no disk then I restarted it and it went to the acer start up window then 5 seconds later it turned off then on and it follows in...


Hi koga9783...
Try this solution to your problem.

How to reinstall the Operating system on your computer

Select models, with Microsoft Windows, have the ability to have the Operating System reinstalled from a hidden partition built into the computer.
Note: During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend making a backup of all personal data before starting the recovery process.
To start the system recovery:
1.Restart the computer.
2.When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
3.If you are prompted with a Microsoft Windows boot screen, press the Enter key.
4.After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form..
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.
1.Restart the computer.
2.When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.
3.Press the CD-ROM drive eject button and insert the disc labeled System CD.
4.Close the CD-ROM tray.
5.Refer to on screen instructions to select either CDROM or USB CDROM.
6.The computer will boot from the Acer Recovery Media
7.When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.

Note: If there are multiple Recovery CDs, please insert the first of the Recovery CDs.

8.After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
Note: if your computer is unable to run the Acer Recovery process, or errors occur during recovery, please contact Acer support.
Please take time to rate me

Sep 21, 2011 | Acer Computers & Internet

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How do i reset my accer aspire 5336 laptop to factorydettings


This information can be found on the support page of Acer.com

http://acer.custhelp.com/app/answers/detail/a_id/2631


How do I reinstall the Operating System on my computer?
Select models, with Microsoft Windows, have the ability to have the Operating System reinstalled from a hidden partition built into the computer.
Note: During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased. Therefore, we recommend making a backup of all personal data before starting the recovery process.

To start the system recovery:

  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the Alt and F10 keys repeatedly.
  3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
  4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
If the ability to reinstall from the previous method is not available or fails, recovery of the Operating System will need to be from Recovery Media. If you do not have a set of Acer Recovery Media, you may purchase the set online from the Acer Recovery Media Order Form.
Note: If your computer does not have an internal optical disc drive, an external optical disc drive will be required in order to recover the Operating System using Acer Recovery Media.
  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the F12 key repeatedly to enter the computer's Boot Menu.
  3. Press the CD-ROM drive eject button and insert the disc labeled System CD.
  4. Close the CD-ROM tray.
  5. Refer to on screen instructions to select either CDROM or USB CDROM.
  6. The computer will boot from the Acer Recovery Media
  7. When prompted for the Recovery CD, remove the System CD and insert the Recovery CD.
    Note: If there are multiple Recovery CDs, please insert the first of the Recovery CDs.
  8. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
Note: if your computer is unable to run the Acer Recovery process, or errors occur during recovery, please contact Acer support.


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This is from a factory repair and maintenance manual for Acer Aspire Laptops. It may work for you.

Forgotten Hard Disk Password
When the user keys in the wrong password three times, an error message appears. The user must now reset
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1. Make a note of the error code that is displayed with the error message.
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3. Select Upper case ACSII Code from the screen that appears. The HDD master password is displayed.
Make a note of this password.
4. Reset your system. When the Enter Primary Master HDD User Password prompt appears, enter the
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The user can reset a BIOS password using the clnpwd.exe utiility.
1. Copy clnpwd.exe to a DOS boot up disk (or flash drive).
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3. Execute clnpwd.exe from the boot up disk (or flash drive).
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5. A confirmation message appears when the process is successful.

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