Its broken dude unfixable. sorry..... your just going to have to get a new mp3. I've tried everything and just threw that stupid piece of technology away.... couldn't even salvage the other parts to fix a cd player
Roll your WMP app back to 10.0 if you have upgraded to 11 or beyond. Then get the fixup.zip file from the link below (near bottom of page), unzip it and run it. Follow its instructions to delete the Dell DJ device from the hardware device manager when it prompts. This will allow the Dell DJ to be recognized as a 'MTP' device. Download the Dell DJ 1.02 firmware from the Dell site and run it. You should choose 'firmware upgrade' from the DJ recovery menu prior to starting an upgrade.
fixup.zip file site: gotzune.com
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Try going into rescue mode by pressing the Play button while inserting the end of a thin object such as a straightened paper clip into the reset at the same time, then hold the Play button until your Dell Pocket DJ turns on.
Scroll to "clean up" and select. This just defragments your players hard drive, you won't lose any data.
If that doesn't fix it try replacing the firmware. Download the most current firmware from Dell's support website. Scroll to and select "reload firmware" in rescue mode. Connect to pc with usb cable and power on player. Double click the firmware file on your pc and let it do it's thing. This won't affect your saved data either.
If neither of those work you may need to reformat the players hard drive. This will wipe out anything you had on the player. Scroll to and select "format all" while in rescue mode. Select "yes" then just watch the progress bar. Good luck!
Anything unusual happen to the player before the problem started? Dropped it or perhaps unplugged it from pc while synchronising?
The most likely fixable problem is a loose connector on the HDD/main board cable, or a failing battery/power adaptor giving the HDD a voltage too low.
unfortunately however the HDD on these players is a bit vulnerable to rough treatment.
When you connect it to a computer, does it still appear as normal or is it not recognised etc. What operating system PC are you using - perhaps formatting from the PC first before trying to install the firmware will help.
Are you using the latest firmware from Dell or are you using a cd that came with the player?
Is your player still under warranty or do you want to try and open it up and have a check yourself.
Let me know more info and what you wish to try :)
The solution to many random problems is to simply reset your Dell DJ. This can be done by using a small, thin object (such as the tip of an ink pen) to press the reset button that is on the bottom-left side of the DJ.
Hold down the play/pause button while it's off, insert a paperclip into the reset button, take it out, and then let go of the play/pause. The DJ should open to a rescue mode, then run disc clean-up.
hello here is an solution...
1. uninstall the windows media player 11(program and runtime)
2. Uninstall all drivers USB ( root and controllers)
3. Restart computer
4. At this point go to your frimware updater and run it..
there is a tiny hole on the bottom of the player this is a reset button. push a pin or something into the hole and hold it there for a few seconds to reset the player(you shouldn't lose anything from the hard drive)
I would first suggest reformatting the DJ from Rescue Mode, and then try reloading the firmware from here:
If neither of those work, it may be time to look into some repair options.
Dell Customer Advocate