Question about Brother MFC-7820N Printer

6 Answers

DRUM ERROR i FOLLOWED INSTRUCTIONS TO SLIDE BLUE TAB BUT GOT THE SAME ERROR OVER AND OVER, EVEN WITH A REPLACEMENT CARTRIDGE. PRINT QUALITY IS NOT IMPORTANT, BUT FAXING DIRECTLY FROM THE COMPUTER IS IMPORTANT.

Posted by on

  • 5 more comments 
  • Hedgewick Jul 11, 2008

    Exact same problem. I think it began after installing recent (July 2008) Firmware Upgrade.

  • Scott Cusack Jul 20, 2008

    Same problem, but after purchasing reman brother toner cartridge. I refilled the original cartridge myself and after it emptied I purchased this remanned one. Printed great in beginning for about 2 days, then error starts repeatedly. I did read the user manual for this error and it gives suggestions to delicately clean the drum with swabs, etc. The apparently has some electrostatic material that is ver delicate. If anyone has a suggestion to bypass this error since the drum doesn't even rotate before the error occurs, I'd greatly appreciate it. $59-70 is too much to print and I really don't believe I got much printing out of the original cartridge at round 1 when it was new.

  • sg784 Aug 08, 2008

    Same problem starting in April 2008, after running for 6 months and using about 3 cartridges during that time with no problems. My wife declared the MFC-7820N laser printer useless after encountering the drum error message constantly with a newly installed "brand new" remanufactured cartridge. She swapped the laser printer with my old inkjet MFC.



    I believe the problem is really related to the motor that drives the cartridge mechanics. I suspect that the electronics is sensing that too much motor current is required to drive the cartridge (which could be a drum problem) and generating the drum error message.



    I have taken problem cartridges and sprayed a little lubricant here and there on gears and then manually used a large screwdriver in the drive connection to rotate the cartridge mechanics to work the lubricant in and reduce the torque required to make the cartridge work.



    After that treatment, I got a lot fewer drum error messages. Just don't get anything on the drum itself or rollers, or the cartridge is toast.



    I seem to remember reading somewhere that Brother has used the TN-350 cartridge for years in a lot of different machnes. The older machines had more gear reduction to drive the cartridge (developed more torque), although they were slower. A remanufactured/refilled older cartridge may expect more torque to drive it than the faster MFC-7820N is capable of developing reliably.



    You may have to buy new Brother TN-350 cartridges to get the reliability you want out of the MFC-7820N.



    I noticed that others had some success refilling the original cartridge from Brother. If new TN-350 cartridges from Brother require less torque, they would work in all the old machines that use TN-350 cartridges as well as the newer MFC-7820N.

  • sg784 Aug 17, 2008

    I finally found the root cause of my "drum error, slide the blue tab back and forth" message.



    I replaced the after market drum unit that came as part of a "toner cartridge" with a new Brother DR-350 drum unit (bought from Amazon).



    I finally figured out that Brother toner units are made up of a drum unit and a toner cartridge. When buying a non-Brother toner cartridge, for whatever reason it is quite common for the cartridge to be sent in a drum unit (which you and I have found out is worthless junk - hence the error message). For those of us with other laser printers where the cartridge includes the drum, it seems reasonable to pull the whole toner unit out of the Brother printer and replace it with the non-OEM unit we just bought. However by doing that, you just threw away a good drum unit and replaced it with a bad drum unit.



    I have no clue as to why the aftermarket sells toner cartridges with bad drum units included. I have even seen stickers that secure the two together with a "Do Not Remove" message. Trust me, break the sticker and remove the after market cartridge from the included drum unit and install the cartridge into your original drum unit. I have found that even if the after market drum unit looks good, it will still give problems.



    Make sure if you replace the drum unit to reset the page counter. On the 7820N printer you 1) open the front cover, 2) push the OPTIONS button, and 3) select Y for replace drum. Otherwise you'll get the replace drum message sooner than you should.



    I hope this helps others.

  • mjbarnhart Jan 03, 2009

    I have a Brother MFC 7220 that constantly says "Drum Error" too. No amount of cleaning the corona wire will get rid of it. It is an after market toner cartridge, but I am not sure about the after market drum (I cannot recall - bought them at Rapid Refill). The aftermarket cartridge and the drum both say "Brother". Do you think this is my problem?

  • theadmin
    theadmin Nov 23, 2012

    For MFC-7340, same as above, but use the Clear/Back button instead of Options.

  • roseyns
    roseyns Nov 29, 2012

    Now that you mentioned that, I started getting this error after upgrading. Can we bo back a step?

×

6 Answers

  • Level 1:

    An expert who has achieved level 1.

    Governor:

    An expert whose answer got voted for 20 times.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.
It happens because Brother decide that we are morons and cannot figure out when a drum is dead and so they make the printer refuse to work after a certain amount of time. This resets their dummy counter.

Posted on Jun 10, 2010

  • 1 more comment 
  • na_eshak
    na_eshak Nov 29, 2012

    PLEASE i need more details about reset drum for MFC-7340,

  • Mik Scully Sep 16, 2013

    this totally fixed it for me...thanks

  • Jennifer Danesik
    Jennifer Danesik Nov 18, 2013

    This fixede it! thank you so much!

×

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

"Drum error" is because there is dust or any thing like ink on the drum.
After I filled the toner with a other brand dry ink, I got this message.
I carefully checked the drum, I found there was some ink on the drum. So took off the toner part, washed the drum kit with the tap water. wait it dry. There is a rubber roller inside, it will take time to dry.
after the drum kit dry, I rolled the drum, there still something on the drum, I use a tissue paper cleared it.
put the toner back, insert it back to the printer. It is fixed.

Posted on Jun 03, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have clean drum kit & fuser assembly i solve this error

Posted on Aug 02, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

FOR THE TONER TN-350 IF DOESN'T WORK JUST MOVE THE TRANSPARENT 2 PINS OUTSIDE THE CARTRIDGE ON THE GEARS SIDE (MUST RETURN TO LEFT SIDE THE HOLE MOVEMENT MAKE A CRACK NOISE BUT IF YOU DO WIT LITTLE STRONG AND CARE WORK'S JUST LIKE NEW FOR SOME PERIOD OF TIME BANG THE REFILLERS GUYS FOR MORE TIME JEJEJEJE. THAKN'S FOR BEEN READING THIS ARTICLE SOME TIMES IS BETTER FOR SAVE MORE THAN $50.00 BUCKS GOOD LUCK GUYS NOTE THIS WORK FOR ME I TINK ALL ARE THE SAME

ON BROTHER TN-350

Posted on Mar 08, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I just installed the July 2008 Firmware upgrade and started getting this message.
Never got it before. I have a Brother toner cartridge and drum. No amount of cleaning will get the error to go away. I'm now trying to figure out how to install the old firmware.

Posted on Nov 23, 2008

  • ff_mac Nov 23, 2008

    The Brother firmware installer is an online app that automatically chooses the latest firmware. Looks like I am running version 2.4. Problem never occured before I upgraded to this firmware a couple of days ago. Anyone know how to downgrade the firmware?

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers

Error 009

Posted on Aug 27, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I just changed the toner and the printer does not print.


If u have the CD of tht printer , u just delet tht printer from the Devices and printers settings. And re installed it

Aug 14, 2012 | Brother HL-2040 Laser Printer

2 Answers

Our Brother HL4040CN is saying "drum error slide the green tab on drum unit in each color" How do you do this


The green tab referred to on the drum unit slides a thin wire across the drum to scrape off any built-up toner that has accumulated.

To do this, first open the door to access the toner/drum cartridges (it's the same door you'd open to replace a spent cartridge). Remove one of the cartridges; the inside of the door will have a sticker illustrating the exact steps to do this. Once you've removed a cartridge, look to the end that is inserted first when installing it (the end opposite the one grasped to remove the cartridge). You should see a small green tab here. Slide it left and right several times to clear away any blockage. For good measure, vigorously shake the cartridge side to side to evenly redistribute the remaining toner evenly inside the cartridge. Replace the cartridge and repeat these steps for each one remaining.

If you still get an error after following these steps, remove each cartridge and shake it extra vigorously for at least 10 seconds. Sometimes the toner can clump inside the cartridge, causing the printer to interpret it as a blockage. This is especially likely to occur if you live in an area with a humid environment.

Jun 14, 2011 | Brother HL-4040CN Laser Printer

1 Answer

HOW TO REMOVE TONER CARTRIDGE TO REPLACE WITH NEW ONE


Hi,

1. Grasp the front cover of the printer and pull it toward you to open the toner door. Reach into the printer and grab the combined toner cartridge/drum assembly. Lift up slightly and pull it out of the front of the printer.

2. Place the cartridge and drum on a paper towel, spare sheet of paper, rag or other surface that can get dirty. Loose toner particles may spill from the cartridge.


3. Press the blue locking lever on the cartridge/drum unit to unlock the toner cartridge from the drum. Lift the toner cartridge up and away from the drum unit. Dispose of the old toner cartridge in accordance with your local regulations. Seal it in a plastic bag to keep loose toner from spilling.


4. Gently shake your new toner cartridge back and forth a few times to distribute the toner evenly across the width of the cartridge. Remove the plastic protective cover from the bottom of the cartridge.


5. Place the new toner cartridge onto the drum unit and press it down gently until it locks into place. The blue locking lever will automatically click into place. Verify that the toner cartridge is securely connected to the drum.


6. Locate the corona wire cleaner tab at the front of the drum unit. Slide it back and forth several times to improve the print quality of the drum. Set the tab back in the home position when finished.

7. Slide the combined toner cartridge/drum unit back into the printer and close the front cover.


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Feb 09, 2011 | Brother HL-2040 Laser Printer

1 Answer

How do i change the toner on m my HL 2040 brother printer


How to Change a Toner Cart in a Brother HL 2040

The Brother HL 2040 laser printer has a toner cartridge that supplies toner to the drum assembly so that the printer can print properly. When the LED on the front of the printer indicates you are low on toner, you will need to replace the toner cartridge to maintain good print quality. Fortunately, the toner cartridge can be replaced without any special tools.

Instructions
Things You'll Need:

* Replacement toner cartridge (part number TN350 or TN360)
* Paper towel or scrap paper



Grasp the front cover of the printer and pull it toward you to open the toner door. Reach into the printer and grab the combined toner cartridge/drum assembly. Lift up slightly and pull it out of the front of the printer.

Place the cartridge and drum on a paper towel, spare sheet of paper, rag or other surface that can get dirty. Loose toner particles may spill from the cartridge.

Press the blue locking lever on the cartridge/drum unit to unlock the toner cartridge from the drum. Lift the toner cartridge up and away from the drum unit. Dispose of the old toner cartridge in accordance with your local regulations. Seal it in a plastic bag to keep loose toner from spilling.



Gently shake your new toner cartridge back and forth a few times to distribute the toner evenly across the width of the cartridge. Remove the plastic protective cover from the bottom of the cartridge.


Place the new toner cartridge onto the drum unit and press it down gently until it locks into place. The blue locking lever will automatically click into place. Verify that the toner cartridge is securely connected to the drum.


Locate the corona wire cleaner tab at the front of the drum unit. Slide it back and forth several times to improve the print quality of the drum. Set the tab back in the home position when finished.


Slide the combined toner cartridge/drum unit back into the printer and close the front cover.


Hope it helps...

Dec 02, 2010 | Brother HL-2040 Laser Printer

2 Answers

Copies are black and where is this corona wire? I


Your cartridge has two sections, the drum and the toner section. The corona wire is on the drum section. There should be a blue tab on the top left hand side of your drum unit. Slide this tab across the cartridge one or two times, returning the tab to its original position. There should be an arrow on the blue tab that will match up with an arrow on the drum unit when the tab is in its resting position. Performing this action cleans the corona wire inside the cartridge. If this doesn't fix it you may need to purchase a new drum unit.

Dec 22, 2009 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Having replaced cartridge now says drum error, remove drum and slide blue tab. How do you remove drum>


The drum is the piece that holds the toner cartridge. Once you remove it you'll see a pale blue tab at the rear of the drum unit. Slide it side to side a couple of times to clean debris from the drum area.

Dec 08, 2009 | Brother DCP 7010 Multifunction Laser...

2 Answers

How do we clean the drum


from the brother website...
Description of Problem 100000015035
How do I clear the message PLS CLEAN DRUM from the display?

Description of Solution 200000019400
Dust or toner on the corona wire may cause this error message to appear on the display. To clean the corona wire, follow the instructions listedbelow.
NOTE: Brother strongly recommends that customers do not use generic drumunits and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.
1. Open the front cover (below the paper ejection tray) by pulling the taps on the left and right side of the unit towards you.
2. Lift the drum unit slightly and pull it out.
3. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner.
4. Clean the corona wire inside the drum by gently sliding the blue tap (located on the top left side of the drum unit) from side to side 7 or 8
times.
5. Return the tab to the home position (left side of drum). It should click into place. NOTE: If the tab is not at the Home position, printedpages may have vertical stripes.
6. Reinstall the drum unit.
7. Close the front cover, pressing firmly on each side until the cover clicks into place.

Oct 12, 2009 | Brother MFC-8840D All-In-One Laser Printer

3 Answers

Change of toner


I have a brother mfc 7840w

I first used the electrical tape trick and that worked for a while. Then got the toner low message again. I then tried the *00 trick, which works as follows:

1. lift lid and open front cover
2. press clear/back. "Replace Drum?" will appear on the screen.
3. Press "*00" it will then read accepted and the toner low error (End of Toner Life) should go away.
4. close it all up and your done.

Jun 08, 2008 | Brother MFC 7420 All-In-One Laser Printer

3 Answers

Toner/drum problems


This seems to happen some of the time. Brother has an FAQ for this:

1. Verify the toner cartridge is installed correctly by following the
steps listed below:

a. Open the front cover.

b. Lift the drum unit slightly and pull it out. Place the drum unit on
adrop cloth or large piece of disposable paper to avoid spilling and
scattering the toner.

c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
out.
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.

d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.

e. Place the toner cartridge into the drum (be sure it clicks into
place).

f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.

g. Reseat the drum unit into the machine.

h. Close the front cover.

2. If the message "Toner Life End" continues to appear on the display,
contact Brother Customer Service at 1-877-Brother (276-8437) Monday
through Friday, 9:00am - 7:00pm EST, excluding holidays.

May 12, 2008 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Print quality bad


To clear white vertical lines from printed documents follow the steps listed below:

NOTE: The use of non-Brother or generic toner may cause white vertical lines.

Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused by the useof unauthorized third party drum units, toner cartridges or toner.

1. First, power OFF the unit for safety. The ON/OFF switch is located on the left, rear side of the unit.

2. Open the scanner cover by pulling the blue lever located below the control panel toward you and lifting the cover. Make sure the cover is completely open.

3. Remove the drum unit by holding each side of the drum by its handles and gently lifting the drum forward (toward) you.

4. Place the drum unit on a drop cloth or large piece of disposablepaper to avoid spilling and scattering the toner. Make sure thedirections and DR-250 stickers are facing you.

5. With the drum removed from the Brother machine, clean the laser glass. The laser glass is located inside the Brother machine where the drum was located. It is a piece of glass, about 1/2 inch wide and approximately 8 inches long, located on the bottom of the inside. Gently wipe the glass with a clean soft DRY cloth. DO NOT use isopropyl alcoholor any liquid to clean the glass.

6. Gently pull up on the mauve lever to turn the toner cartridge toward you until it stops. Remove the toner cartridge from the drum unit by gently sliding it out of the drum unit. ***Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water.

7. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge. Then, reset the toner into the drum (be sure it clicks into place). Gently push on the mauve lever to turn the toner cartridge away from you until it stops.

8. With the DR-250 sticker facing you turn the drum upside down. There is a blue tab located on the right side. Slide the blue tab back and forth seven times to clean the corona wire. When finished, make sure the blue tab is locked to the right side of the drum.

9. Reset drum unit in Brother machine. Close the cover securely.

Print the help list to test the unit by pressing the REPORTS key located on the control panel and then (1) on the dial pad.

If the white vertical lines still continue, the drum unit will need to
be replaced.

If the purchase date of the original drum or replacement drum is less than 90 days (within the warranty of the drum), contact Brother Customer Service Center at 1-877-Brother (1-877-276-8437) . The center is open Monday-Friday, 9:00am to 7:00 pm EST, excluding holidays.

Dec 26, 2007 | Brother MFC 6800 All-In-One Laser Printer

Not finding what you are looking for?
Brother MFC-7820N Printer Logo

15,841 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

James Cagle
James Cagle

Level 2 Expert

453 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...