Question about Acer Aspire One PC Notebook

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My acer aspire 5741 has crashed. I brought it around six months ago and was working fine up until a couple of days ago where it froze so I had to turn it on and off at the power button. It gives me an option to start windows 7 normally or fix errors when I turn it on now both of which lead to a sky blue screensaver with a dove and olive branch in the background and nothing happens from there no matter how long I wait what should I do to fix this?

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  • kit_morris1 Jan 02, 2011

    Thank you for your help, unfortunately it's currently impossible to get into safe mode as it goes to the dove screensaver again and eventually tries to repair disc but it was trying to repair itself for over 24 hours and nothing happened from there is there anything else I can do to fix this problem?
    Regards
    Kit

  • kit_morris1 Jan 03, 2011

    How do I restore to factory settings? And should the disk repair really be taking the long?

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  • Acer Master
  • 3,530 Answers

Welcome to Fixya

Sounds like windows system already hangs up. Try to boot up the computer to safe mode. Turn off the computer and turn it back on. Keep on tapping F8 once you press the power button ON. Select SAFE MODE once you reached to boot selection. Go to system restore once you gain access to windows safe mode. Click start menu then all programs. Click accesories then click system tools. Click on system restore then select a date where you remember you computer is working fine. Restore the computer to the slected date and observe the result.

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Posted on Dec 30, 2010

  • Jose Cada
    Jose Cada Jan 03, 2011

    HI. Since safe mode is inaccessible, we only have two options now. One is use the windows disk and launch the windows repair or restore the computer back to factory settings.

  • Jose Cada
    Jose Cada Jan 03, 2011

    disk repair normally should be 1 to 20 mins depends on the speed of the computer. Since it is not responding at you end. There is a huge possibility that windows OS is alraedy corrupted. Please follow procedure below on how to restore the computer to factory settings. Please take note that all data will be deleted in doing the procedure. It will be like the first time you got the computer. Press the Power button to boot your Acer laptop. Press Alt F10 on your keyboard when the Acer screen appears at the start of the boot up process. Wait a moment while Windows loads the reset files. Select "Restore System from factory default" in the Acer eRecovery Management window. Click "Next" on the next screen to continue. Click "Next" on the following destination information window. This will pop up a notice telling you that resetting your Acer laptop will erase all data and restore the laptop to its original settings and configuration. Click "OK" in the notice window to proceed with resetting your Acer laptop.

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