I received a RCA modem, model: DHG535-2 from comcast for internet and phone. I have a NetgearWGR614 v.6. My modem is connected to the internet via cable. The USB has never been used on my modem. When the modem is connected to my computer via ethernet using CAT5 I get great internet at 100Mbps. When I try to use my router I continually get told that I have no connection. I have reinstalled my Netgear software and set up the hardware as they directed (again!) There is no on/off button on the modem. It has to be unplugged. I even took the battery out! Does this router not work w/this modem? I've never had problems w/this router before. I have even used comcast service in the past, but it was a different brand of modem I was given-it worked then fine.
Your modem has already registered itself with the MAC address of your computer, so it doesn't recognize the MAC of your router. In cases like this you have two options:
Configure your router to clone the MAC of your computer
Connect the router to your modem and do a soft reset so the modem registers itself with the MAC of your router.
Clone MAC - Go to your routers Admin web interface and on the main page you should see the "Router MAC Address" section at the bottom. Select "Use Computer MAC Address" and click "Apply" and your router should reboot and you'll be back in business.
Soft Reset -
Plug the modem into the router via the ethernet cable then do a soft
To do a soft reset, do the following:
pull the power cord from the modem
count to 5
hold down the Reset EMR button on the modem
plug back in the power
count to 30 while holding the Reset EMR button (the modem should be blinking a lot)
release the Reset EMR button and see what happens.
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If you connect the computer directly to the modem, does it work? If that works then the modem is working. Now connect the computer to the router and the modem to the router. You will need to open the set up page of the router to check the settings of the router. You can set up the router without the CD also. It is very easy. Click Here for step by step instructions about how to set up the router
It sounds like the LInksys that they replaced was also a router. A router will route packets to multiple pc's that are connected to it. The cable modem just sees the router as 1 pc. When you use a switch, the cable modem will see all of your PC's. and Comcast just allows 1 pc. You will need to buy a router to use more than 1 PC which will be cheaper than using Comcasts Home Networking service which will network up to 4 pcs
If that's hooked to comcast you can only have one computer hooked up to it, and no modems as they block mac address. If you are a Comcast customer there is a workaround. Turn on your wife's wireless if she hasit, if not get her a wireless card USB is easiest. Turn on sharing on that wireless card and you will be able to access the internet through your wifes computer, and not run afoul of your Comcast agreement. Or request an upgrade to a wireless router from Comcast but your rent goes from $3.00 per month to $10.00!
If your desktop is connected to the RCA box, then disconnect the desktop and replace it with the router... so the connection goes from the RCA box(cable modem) - actiontec router - desktop computer. You may also want run the setup disk that came with your router, now if you don't have one you have to manually configure the router using it's web based interface.
unfortunately you can't because the 2wire is a dsl modem it has to use the phone line to connect to the internet, it would be different if it was just a router but since it is a modem it needs that connection to the phone line in order to work