Question about Avaya 4610SW IP Phone

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IP phone to IP phone through an IP trunk Issue

Are there any ideas... when an IP phone calls another IP phone through an IP trunk, one end cannot hear the other. The other IP phone would be able to hear just fine.

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Scenario 1 : IP Trunk is created between two Avaya S8xx servers

Solution: Near site's IP phone's IP address must be pingable from the Far site's CLAN & MEDPRO cards (those which have been used to create the trunk). If the above doesn't happen, then necessary network changes must be made to ensure reachability from one side's CLAN/MEDPRO to the far side IP phones.

Scenario 2 : IP Trunk is created between an Avaya S8xx server and IP Office

Solution: Proper IP route must be created in IP Office to accept the packets coming from the IP phones. An entry for their network address must be made in the IP Office

Posted on Apr 02, 2009

Is this an IP office? If so, maybe try to untick the "direct media path" box in the extension tab.

Posted on Jul 08, 2008

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1 Answer

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Phone rings, but once answered its not possible to hear a voice.


Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

So
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