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I tried to backup my hard drive from my HP laptop onto my toshiba canvio portable hard drive. The back up failed and now i cannot access the previously saved files on the portale drive. When I plug it into the computer it says the drive must be formatted, but i dont want to lose the files that were saved on it. Can I recover them?

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Hi there,

Try connecting it to the different computer and it is advised to connect it to the back of the computer and run a clean scan on the portable. Right click on the portable hard drive and explore it.

May be you should run the below software to scan your hard drive and computer as well.

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps.
Cheers!!

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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