Question about LG WM2688HWM TROMM SteamWasher
Our LG is giving us the te error code again. Can the thermistor be replaced by my husband? Is it a part we can order and take care of ourselves? We live in a small town and can't find an appliance repair place to help us. Really don't want to haul the machine somewhere. Thanks!
Thanks so much for the tip regarding flipping the machine on its side. I was about do the lengthy process of disassembling the front and I tipped the machine over instead. Lo and behold, there was the problem in plain sight right away -- the wire to the thermistor had simply come off the connector! I restripped the tip of the wire and crimped it back on the connector, problem solved. Didn't even need a new part!
Posted on Sep 15, 2009
Yes - repeated tE error solved by simply making sure the connections to the thermistor are tight. I had repeated tE error codes - my wife called service, and when the service man I told him I thought that the tE was a thermistor error...he said "this machine (WM2455HW) doesn't have a thermistor - it is all solid state". It sounded suspicious to me ... and then he "placed his hands on the machine" (claiming that it wouldn't reset by the button combination) and pronounced that we'd need a $290 control board (you can get them for $155 at Sears) and $170 labor + tax.
All of this just didn't make sense to me since 1) a thermistor IS a solid state device, 2) an intermittent problem is RARELY a problem with the solid state electronics (though occasionally, components can overheat and fail intermittently), 3) everything I'd read suggested the tE indicated a thermistor error...and 4) intermittent errors are OFTEN caused just by poor connections on electronic devices.
Well, I dug into the machine, found a thermistor (clearly labeled on the wiring diagram inside the machine), tipped the machine on its back to get access to the thermistor, unplugged the connector to the thermistor and pulled it out of the rubber grommet that anchors it to the wash drum. Then I squeezed the connectors on the female plug end to make a tighter connection and reconnected everything. I then opened the main control board and unplugged all plugs and reconnected them in case there was a bad connection to the main control board.
Guess what - everything works fine now - NO PARTS - and yes, there was a thermistor in the washer (the service man wasn't correct in saying there was no thermistor).
I am concerned that this may be a real scam. Certainly it could be that the service man comes out, says it is a control board, charges for a control board and in fact replaces the board even though it is still good. Taking the old (and new-appearing) control board to the next house where the same claim is made. They can pocket the $290 and the service call.
I probably would not be so cynical about this except for the fact that the service man specifically contradicted what I said about suspecting a thermistor problem and told me specifically that there was no thermistor in this washer (my wife witnessed this).
How can you trust the service folks anyway?
Posted on May 23, 2010
I did the same (flipped on back) but just cleaned and replaced my thermistor...no more "tE" code! It easily pops out and back into place. Very easy!
Posted on Jun 02, 2009
I do not htink its the thermistor, but the connector thats keeps coming loose during use, it only has to break connection for a second. Had the Main board replaced, thermistor and still tE code.. Squeezed the connector with a pair of needle nose and reattached, tE gone.
Posted on Mar 08, 2009
My Thermistor has just went bad also. After pulling the lid and finding it location-to my surprise all I had to do is flip washer on its back, the bottom of the washer cabinet is open and pull the thermistor out it is in rubber grommet and easily pulls out Now I cannot find one to order
Posted on Aug 29, 2008
It's not an easy job to do.
You will need to remove the top panel, then remove the control panel and then the front panel to gain access to the thermistor. The part is not available to the public and requires an authorized service tech from LG to take care of this problem. You will need a special tool to remove the front door seal spring clamp.
But you can call customer service @ 800 243 000 and see if they can transfer you over to parts. Just give them the model and serial # and see if they would be willing to sell you the thermistor part. You will also need the door seal spring clamp removal tool to make the job easier.
What city do you live in??
Posted on Jul 08, 2008
I was getting the same te error on my 4-5 yr old washer. I decided to flip the machine on its back as others suggested. Before doing this, I disconnected the two water hoses and noticed that the hot water hook up was jam packed with sand/sediment. I cleaned out all of the sediment and then proceeded to flip the machine over and have a look. I pulled out the thermistor and everything looked ok with no loose wires. I've just reconnected all of my hoses and started a load of laundry on warm/cold. I am hoping that my problem was caused by the clog in the warm water hook up. I should know shortly.
Posted on Dec 28, 2012
I need to replace the water valve, how do you get the top off
Posted on Jul 29, 2010
Found one through LG distributor is ten bucks
Posted on Aug 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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