I have a Rikiki 1TB Usb3 disk which is difficult to connect to certain computers: 1. With Usb2-port there sometimes seem to be too little power for the disk to opperate properly. 2. On a new computer with hi-power Usbx ports with Win7 64bit there are difficulties when I try to transfer big files (some 5 GB). The xfer stops and it is 'impossible to disconnect the drive from the system' (it will not disappear in the drive list). How to work around?

SOURCE: Drive is on, won't mount, buzzing

I had a very similar problem with my LaCie drive. It turned out that it was power related, and the problem was solved by replacing the AC adapter.
The drive was working fine, but one day stopped mounting. I tried it on other Mac machines, and Windows machines, but it would not mount. All the power lights came on, and I could hear the drives making some noise, but nothing happened when plugged in.
After a few tests, I noticed that the drives didn't sound 'right'. They made noise when turned on, but didn't sound like the platters were not spinning up.  I held the drive in my hand the next time I turned in on, and noted that there was no notivable movement.  The drives had power, but were not spinning up.  In my mind, this meant they weren't getting enough power. I had the drive open at this point, so made sure there was no corrosion or damage around the AC port, which there wasn't.  So I pointed my finder at the power supply, the AC acapter for the drive. I had another LaCie drive in the office, so I grabbed it's AC adapter and cord.  I made sure that it have the same voltage configuration (check diagrams and spec printed on the adapters) and made sure I wasn't using an adapter with more current  (Amps). I plugged it in, the drives spun up and mounted to the desktop on first attempt. I was so releived that I didn't lose the 1TB of data.  It was actually a drive we used for transporting large volumes, and I hadn't yet backed up to our RAID.  I assued it was damaged in commute, but didn't give up until diagnosing fully. I rarely use data though, and it's usually human error (accidental deletion or dropping the drive). Outside of that, problems are generally repairable, and data recoverable, without having to spend the big money.  Be thorough, diligent and creative in your testing before declaring a loss.

Chris

• 696 Answers
• Posted on Jun 05, 2009

SOURCE: LaCie Big Disk Extreme 1TB Hard Drive - continuous beep, no power

Hi, Lacie isn't very forthcoming with beep codes but it definitely means one of the two. You can try moving the hard drive into a new enclosure, if it works it was the enclosure, if not the HDD. Hate to say it but warranty on these drives is a moot point the moment unique data is stored on them as you can't even diagnose the problem properly without voiding it and no drive manufacturer will waranty data. If you have no unique data and it's under warranty, send it back. If you have unique data on it that you value, take it to a local computer store and have them move the drive to a new external enclosure and test it. If it works, you're done. If it doesn't, you've confirmed that the HDD is faulty and you will need the help of a data recovery Pro. If the latter is the case, reply by commenting here with your location (country, state city) and I'll recommend a closeby facility for you. Chris

SOURCE: Lacie extern. hard drive is recognized, but I can't access files

Try connecting the Lacie to another computer, if it doesn't work then the hard disk may need to be formatted using Disk Manager. I suggest you format as a primary partition in FAT32.
If it doesn't work then it is possible that the hard drive in the Lacie has failed.
To test the hard drive, remove it and connect it to an USB hard drive adapter and connect it to a working computer's USB port. If it deosn't detect it as an external drive and you connot open folders and files then it is faulty.
You can install a new hard drive in the Lacie and then format in FAT32
There are companies that can recover data from faulty hard drives BUT it will cost you an arm and a leg for their services.

SOURCE: My laptop doesn't recognize Lacie Rikiki Go 1TB.

Hello roblau99:
First lets try this. Shutdown your laptop and reboot. Once your up and running, plug in your portable hard drive. You might try a different USB port. If windows doesn't let you know its there then you need to look for it by going into your administration tools menu. Of course this depends on what version of windows your are running, if it is windows.
Maybe you can answer this? Have you been disconnecting that hard drive without telling windows you are going to disconnect it first? If the answer is yes you may have corrupted that drive which is why windows is not recognizing it.
Good Luck and just let me know if you need more help.
Sincerely, Peter N.