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I recently restored my computer to it's factory state to try to remove a virus, but now i cant get past the black start up screen, and now i need a system repair disc and i dont have one

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Try to go to the recovery console rather than restoring to a prior date. This will get it back to factory state to remove the virus, in my experience.

Posted on Dec 30, 2010

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Hard reset


You may need to restore your Acer computer to its factory defaults if a virus damages operating files or if the system begins acting erratically for unknown reasons.
Restoring an Acer to factory defaults returns the computer to its original state when first purchased.

Click on the Start menu.
Then, select all programs, Acer Empowering Technology and Acer eRecovery Management.
If this is the first time you have opened the program it will prompt you to set up a password and create a backup CD.
Click the Restore button and select the option that reads "Restore system to factory defaults".

Wait for the computer to finish the restore process and reboot.
Restoring for the Boot Screen

If your computer will not boot up properly, you can attempt to reach the restore option by pressing the Alt button and the F10 button at the same time.


When the eRecovery menu appears, choose "restore system to factory defaults".

Wait for the recovery process to complete and the computer to restart.

Jun 28, 2013 | Acer TravelMate 245XC (LX.T3006.069) PC...

1 Answer

Operating system


You have not stated what type of problem you are having??..

Restart your computer repeatedly tapping the f8 key to enter safe mode while the screen is black once in safe mode where the only things working will be your keyboard and mouse allowing you to attempt to repair your computer.

As the computer is booting repeatadly press the F8 key as the computer is booting
If done properly the user should get to a screen similar to the below screen.
Select the option for Safe mode command prompt only
Windows Advanced Options Menu
Please select an option:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Start Windows Normally
Reboot
Return to OS Choices Menu
Use the up and down arrow keys to move the highlight to your choice
select the safe mode option
then run your antivirus if still cant get rid of the virus restart again
Use the up and down arrow keys to move the highlight to your choice.
select safe mode with networking download anti malware and microsoft security essentials
http://www.microsoft.com/en-us/download/virus-malware.aspx?q=virus
anti virus and malware
http://windows.microsoft.com/en-US/windows/products/security-essentials
If this fails you might have to go back into safe mode.
You might use the system restore to restore your system to an earlier time click start all programs accessories system tools you should see your system restore option if it is a hardware issue the system restore might not work Manual restore points that you specify with the System
Configuration utility Installation restore points that occur before you install a program or a service. You can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly.
This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:
1.Click Start, click Run, type msconfig, and then click OK.
2.On the General tab, click Launch System Restore.
3.Select Restore my computer to an earlier time, and then click Next.
4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.
5.Select a system checkpoint or an installation restore point, and then click Next.
6.Close all other programs.
7.To start the system restore, click Next.
8.Your computer restarts.
Repeat steps 1 through 8 until you fix your configuration issue.

Jan 19, 2012 | Compaq Computers & Internet

1 Answer

Message on screen: Windows failed to start. A recent hardware... It then cuts to startup repair and attempting repairs. Have gone through this a dozen times only to end up where I started. What do I...


I assume you've already tried pressing F8 on startup to get into the start-up options screen (from there you can attempt "Restore System to a previous date.").
If you can't get anywhere with the F8 options, try starting up your system from a Windows Install disk. (Unfortunately, few computers come with this. Some have a Restore mode using either a special startup hot key or a set of optical disks, but this usually involves formatting C: and wiping out everything before setting it back to factory original state.) Once you have the Windows Install disk going, watch for the Automatic System Repair option to come up. This is different for each version of Windows, so I can't give you more than that other than to follow the on-screen instructions.
Note: virus infections can disrupt the hardware registry and produce the symptoms you have. By now, your backup registry is corrupted (that is why the automatic repair fails). I've found the easiest virus fix for a desktop computer is to remove the hard drive and install it as a second drive in a known-good computer, then have that system scan the problem drive for virus infections and file system corruption. If you have a 2.5" - 3.5" drive adapter and can remove the drive easily, you can also use this tactic on laptop hard drives. You will probably still need to repair the operating system damage.

Nov 14, 2011 | Computers & Internet

1 Answer

I got ths problem a stupid roque spyware defender application got on my pc byitself earlier and i cant do anything was able to use ie in safemode cant pull up task manager nothing or my virus protection...


If this just occurred recently ( at the most 1 week ago) then you can try to restore your computer to a previous state. Copy and paste following link into your internet browser for details:

http://support.microsoft.com/kb/306084

Since it's a Dimension 2400 PC Desktop I assume you have Windows XP OS.

Feb 24, 2011 | Dell Dimension 2400 PC Desktop

2 Answers

Hi i need to restore my Toshiba A100 - TA2 Model # PSAA8C - TA202C i had a virus on it and it crashed my computer before i could get it fixed... Please email me back on how i can fix my computer myself...


Using the Toshiba HDD Recovery Utility from the recovery partition
In the event of a hard disk drive failure, you may be able to restore the drive to the factory default state using the on-disk Toshiba HDD Recovery Utility (in the special partition on the hard disk drive).
You can elect to restore the entire hard disk drive to the factory default state, or to restore only the C: drive -- without affecting other partitions (for example, a D: drive) -- or to change the size allocated to your C: drive, and then restore it.
To recover your hard disk drive from a system failure using the utilities stored on your computer's HDD, follow the steps on this link:

http://tinyurl.com/4jkfsek

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Feb 17, 2011 | Computers & Internet

1 Answer

Hi can you help please,, My laptop has blank screen with a little white flashing line in top corner ??? Any ideas.


Welcome to Fixya

This means that windows is already corrupted. Possible cause would be virus issue, recent software installation or windows data corruption. You can still use your computer by restoring it to the origincal facotry state. Turn off the computer and press the small button right beside the power button. It will restore your computer back to original factory state.

Please take note that restoring the computer back to the factory state will delete everything inside the computer. The result would be like you open the computer out from the box.

Thank you for using Fixya!

Jan 15, 2011 | Lenovo IdeaPad S10 - 42312BU Notebook

1 Answer

My netbook got a virus and it blacked out how do i get my computer back


if your computer blacked out and you cant log in i recommend you reformating your computer to get rid of it,, first open your cd drive put in your restore disk and restart your pc with it inside, after that the cd should load and a screen will popup, click on restore to factory and follow the onscreen instructions if the screen with the cd doesnt load first you have to change your restart setting to start with disk first pressing f8 or f11 on startup... goodluck

Jun 06, 2010 | Acer Aspire One Netbook 8.9" Notebook

2 Answers

Need to reset my acer computer to factory settings.


Hi! Try system restore first and check if that will remove the virus but if not then you can reset the machine to factory defaults by pressing ALT+F10 during start up or when the acer logo appears on your screen.Follow the prompts and you should be able to reset the computer to factory image.Make sure you back up important files because it will wipe the system clean.hope this helps...

May 29, 2010 | Acer Aspire™ T180 PC Desktop

2 Answers

A security icon that wont let me do any thing but


Hi, Michelle.
Need a little more info...was this a "free" anti-virus program offering to scan pc/laptop free? for viruses?You didn't give any personal info out to it, did you?
Can you get to "safe mode"? If so, in safe mode go to control panel; add/remove programs;uninstall this program...if it won't let you, try doing a restore to a previous date prior to when you started getting this.
There is a "anti-virus" program that acts like a virus to get you to buy their removal tool.

Mar 08, 2010 | IBM ThinkPad T30 2366 Notebook

1 Answer

I have a virus


sorry to hear about that. Have you still got the restore disks from when you purchased the computer? If not contact the supplier and ask them to send you some, it will put your computer back to its original state from when you purchased it.

Oct 26, 2008 | Gateway Computers & Internet

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