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Scanner could not find required user interface files

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  • sidsnow Aug 08, 2008

    message "sorry could not find required useer interfase files

    Please reinstall scanning software."



    I have reinstalled the printer several times. have done unistall level 2,3, & 4s.

    I do not know how to just install the scanner.

    printer is a HP 2610

    computer is a HP Pavilion a1355c windows xp



    I down loaded rub_wol_Americas_Euro1 from HP's web site.

    I have done every thing listed on HP's site.

    now what?

  • sidsnow Aug 08, 2008

    hp 2610

  • sidsnow Aug 08, 2008

    how many did you send?

  • sidsnow Aug 08, 2008

    same salution again

    soft ware does not give taht as a choise

  • sidsnow Aug 08, 2008

    again and again

    the soft ware does not give that choise

  • sidsnow Aug 08, 2008

    i did exactly what you said.

    the wizzerd said i already had the newest drivers,



    let me add that when i boot i get this error mesage



    "value cannot be null

    parameter name path1"

  • sidsnow Aug 09, 2008

    the brand as stated in my original text is HP 2610

    did you read my original text?

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I've had the same problem although with a HP Laserjet 3392. In order for the scanner to work it needs two services to run. (In Windows Xp goto CONTROL PANNEL, then ADMINISTRATIVE TOOLS and then SERVICES.)


The following two services was dissabled 1) HP CUE DeviceDiscovery Service and 2) HPQCXS08

I've changed the STARTUP-TYPE to AUTOMATIC for both services and the start them also manually.If you system is not using these two files go into the SYSTEM Event Viewer and look for error messages from the DCOM source just after you have tried a scan. These errors should give you an idea where to search

scanner
could not find required user - moz-screenshot.jpg32cade9.jpg
b4653ea.jpg

Posted on Jun 04, 2009

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While installing the software it will ask you whether you want to install the full version or just the printer .you select the long procedure of full version so the whole software can be loaded properly and you can use each function easily and properly.

Posted on Aug 08, 2008

  • tech expert12 Aug 08, 2008

    is the cd you are downloding the orignal version or down loaded from internet.

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Go to my computer then properties then hardware then device manager click printer action scan for hardware changes

Posted on Aug 08, 2008

  • ritchie dempacco
    ritchie dempacco Aug 08, 2008

    i'm sorry click scanner,action then scan for hardware changes

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Try reinstalling the software for the scanner?

Posted on Aug 08, 2008

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What is the brand and model of this unit so we can help you further??

Posted on Aug 08, 2008

  • Mark Gil
    Mark Gil Aug 08, 2008

    Follow this:

    Right click MYcomputer>Properties>hardware>Device manager then look for the scanner there and if it has a exclamation mark just Right click on it then click update or reinstall driver then after that put the setup CD for the printer/scanner then let the wizard search for the software..



    Good luck........

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1 Answer

What is an error 1-2070 mean?


Check to see if the required files are present:
  • Go to C:\WINDOWS\system32\kodak. Check for 2 folders "kds_aio5000(for AiO 5000 series printers) and kds_aioesp(for ESP series)
  • Depending on printer model, open kds_aio5000 or kds_aioesp.
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  • Inside the lib folder it should have cct.ekpgct, hippo.dll. Both for kds_aio5000 and kds_aioesp.
  • If hippo.dll is missing then try the following:
Option 1: 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner 2. Right click on aioscnnr.msi2_bing.gif and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 2 Option 2: 1. Insert the Home AiO CD. Go to CD rom2_bing.gif drive\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 3 Option 3: (manual installation) 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner or on CDROM drive2_bing.gif ..\printer\scanner 2. Open the aioscnnr.cab file then look for the missing file(files needed: cct.ekpgct, hippo.dll, and ekaiowia.dll) Extract the files anywhere on to the computer (Desktop is preferable). 3. Copy the cct.ekpgct, and hippo.dll to C:\WINDOWS\system32\kodak\kds_aio5000\lib 4. Copy the ekaiowia.dll to C:\WINDOWS\system32\kodak\kds_aio5000

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Resolution
Check to see if the required files are present:
  • Go to C:\WINDOWS\system32\kodak. Check for 2 folders "kds_aio5000(for AiO 5000 series printers) and kds_aioesp(for ESP series)
  • Depending on printer model, open kds_aio5000 or kds_aioesp.
    • For kds_espaio it should only have the lib folder. It doesn't have the ekaiowia.dll
  • Inside the lib folder it should have cct.ekpgct, hippo.dll. Both for kds_aio5000 and kds_aioesp.
  • If hippo.dll is missing then try the following:
Option 1: 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 2 Option 2: 1. Insert the Home AiO CD. Go to CD rom drive\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 3 Option 3: (manual installation) 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner or on CDROM drive ..\printer\scanner 2. Open the aioscnnr.cab file then look for the missing file(files needed: cct.ekpgct, hippo.dll, and ekaiowia.dll) Extract the files anywhere on to the computer (Desktop is preferable). 3. Copy the cct.ekpgct, and hippo.dll to C:\WINDOWS\system32\kodak\kds_aio5000\lib 4. Copy the ekaiowia.dll to C:\WINDOWS\system32\kodak\kds_aio5000

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