Question about Office Equipment & Supplies
I've had the same problem although with a HP Laserjet 3392. In order for the scanner to work it needs two services to run. (In Windows Xp goto CONTROL PANNEL, then ADMINISTRATIVE TOOLS and then SERVICES.)
The following two services was dissabled 1) HP CUE DeviceDiscovery Service and 2) HPQCXS08
I've changed the STARTUP-TYPE to AUTOMATIC for both services and the start them also manually.If you system is not using these two files go into the SYSTEM Event Viewer and look for error messages from the DCOM source just after you have tried a scan. These errors should give you an idea where to search
Posted on Jun 04, 2009
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Posted on Jan 02, 2017
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