Question about HP Photosmart C4580 All-in-One InkJet Printer
Check to make sure you have the correct driver for your operating syytem; are you running Windows 7 (32-bit) or Windows (64-bit)?
Go to Start > Device and Printers > System Check under System type to confirm your operating system.
If you do not have the correct driver you can download from here. Make sure you also download the three (3) Utility- Diagnostic Tools. These may be able to help resolve your problem if you do not already have them.
Please note that HP has posted several alerts for this products concerning Windows 7. You should review; Resolving HP Solution Center Scan and Product Status Issues After Upgrading Windows Vista to Windows 7 and Scanned Files Disappear after Scanning with HP Solution Center
If you feel you have the correct driver properly installed try running the Scan Diagnostic Tool. If you are unsure about the driver I would start there with an uninstall of the current driver and download of an updated driver for the installed operating system.
If this does not resolve problems work through the advice provided in the on-line resources linked above.
Good luck in resolving your problem.
Posted on Dec 30, 2010
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Posted on Jan 02, 2017
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