Question about HP Photosmart C4580 All-in-One InkJet Printer

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I have an hp c4580 all in one printer. Previously all worked fine on windows vista. Now with new laptop hp pavilion windows 7, it will not scan from printer to pc, for example, I can not scan a photo. I contacted customer service several times and spent a total of 10 hours with them on phone and chat with no results. They said this printer is not comparable with windows 7. They instructed me to uninstall all orient features and reinstall using link they provided. I did it several times but it still won't scan. It just says scan error each time.

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Check to make sure you have the correct driver for your operating syytem; are you running Windows 7 (32-bit) or Windows (64-bit)?

Go to Start > Device and Printers > System Check under System type to confirm your operating system.

If you do not have the correct driver you can download from here. Make sure you also download the three (3) Utility- Diagnostic Tools. These may be able to help resolve your problem if you do not already have them.

Please note that HP has posted several alerts for this products concerning Windows 7. You should review; Resolving HP Solution Center Scan and Product Status Issues After Upgrading Windows Vista to Windows 7 and Scanned Files Disappear after Scanning with HP Solution Center

If you feel you have the correct driver properly installed try running the Scan Diagnostic Tool. If you are unsure about the driver I would start there with an uninstall of the current driver and download of an updated driver for the installed operating system.

If this does not resolve problems work through the advice provided in the on-line resources linked above.

Good luck in resolving your problem.

Posted on Dec 30, 2010

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Try installing the latest drivers from the website. To download:
1 Go to hp.com 2 Click on Support and Drives 3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One 4 Hit go 5 Choose your operating system 6 Hit Next 7 Click on the link that says Driver - Product Installation Software 8 Save it to your desktop
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Assuming you already have the USB cable connecting the printer and computer...

Here's how to scan in Windows 7.
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Here's how to scan in Windows Vista.
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Here's how to scan in Windows XP.


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1 Answer

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Hi.

Check out the below link and find the installation instruction and download software corresponding to Operating system

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Windows Vista

Windows 7


Regards,
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did you go from xp/vista 32 bit to windows 7 32bit or did you install windows 7 64bit.
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If you do need software, you may also need to uninstall any previously installed printer software before you install the new downloaded software.
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