Question about Tomtom GPS

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No thanks just paid $34.00 to be told my device is locked without getting a solution what kind of people are they at Just Ask

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  • amccreadi211 Dec 30, 2010

    thank you for answering me.however there was no password have just held on button for 15 secs. tomtom with sound came on and then a whole written page of information about my tomtom such tomtom ,hardware,sub idbootloader version, check sum memory clocks gps type,internet flash capacith startup ,mode finishing with RTC can you still help me?
    anne mccreadie

  • amccreadi211 Dec 30, 2010

    thank you for the detailed answer, but i'm afraid this is well beyong my capabilities.
    thanks again
    anne mccreadie



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I assume your Tomtom is password protected and you would like to reset the password. If there is a different problem, feel free to post a clarification.

Tomtom ONE 3rd edition devices sometimes are reported not to accept a valid password. In this case, using a paper clip to press the reset button for 15 seconds helps. It is located behind a small round hole in the back or bottom of the device. Do not put a paper clip in any similar hole in the front or top of the casing --- these have microphones behind and you'd destroy them.
After successful reboot, the password should be accepted again.

Never Tomtom devices do not have a separate reset button. The function here is triggered by switching off the device and then pressing and holding the on switch for 15 seconds (wait for the Tomtom drum sound).

If this does not work for you (i.e. the password is unknown), the answer to your previous inquiry is unfortunately right: a password lock on a Tomtom device is a quite effective means to shut out thieving hands from using your device. Tomtom customer service can remove the lock, but you will need to send in the device along with proof of ownership.

If you set the lock by accident or you just forgot the password you set on purpose, this is all you can do. It is not stored on the normal storage accessible from a computer and can be set or altered only by use of the Tomtom HOME function "Operate My GO" on a PC or Mac.

If you purchased the device second hand, contact the seller. If he cannot tell you, the most likely reason is a stolen device; Tomtom GPS devices taken from parked cars are a most popular target for thieves nowadays. Check if you received a printed manual, all of the accessories (e.g. PC connector cradles, cables) and the original software CD when you bought the device. Stolen devices usually do not have these since the stuff is not kept in the car along with the GPS.

Posted on Dec 30, 2010

  • 2 more comments 
  • MiB8888 Dec 30, 2010

    Just a typo fix: the "Never" at the start of third paragraph should be a "Newer". Sorry.

  • MiB8888 Dec 30, 2010

    Sure, I'll try my best :-)

    The Tomtom devices run a Linux operating system under the hood, so they boot in a very similar manner a PC would boot into Linux, showing boot progress just as you encounter. This seems to work.
    However, the "NavCore" application - the software that is running on top of the Tomtom Linux core to give you the menus and navigation function seems to be corrupted, or one of its internal data files it needs to start.

    You have two options, essentially, for both you'll need a PC or Mac with the Tomtom HOME software installed.

    1. If you created a backup of your Tomtom already, remove any SD cards installed first. Next you can connect the Tomtom to the PC using the provided USB cable. The Tomtom internal memory should show up as an external drive on your PC. Use Windows Explorer to wipe it clean, delete everything on it.
    Restore the backup created before using the HOME software. Backup

  • MiB8888 Dec 30, 2010

    function in Tomtom HOME program is located on the second menu page. The device should be operational again.

    2. You don't have a backup ready. Create one first, delete everything with Windows Explorer and reinstall everything from scratch. This way at least you can get back everything to the current state. Use "Update my GO / ONE /..." function in Tomtom HOME to install the Tomtom App, one map and one voice as a minimum. The device should work again. Add more voices, pictures, points of interest or overlays later when the machine is running again..

  • MiB8888 Dec 30, 2010

    I recommend to just give it a try. Install the Tomtom HOME software on your PC, downloading it from Trust yourself, it is a straightforward process and the worst thing that can happen is your Tomtom is not working.

    In case you really want to avoid any problems, you can always contact Tomtom support; they will ask you to send in the device, and a repair fee, of course. They will, however, restore your device to working condition.

    Phone number in the US is 866 486 6866
    Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
    Saturday: 9:00 a.m. to 8:00 p.m. EST



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