Question about Kenmore 24032\24036 Top Load Washer

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Machine wouldn't spin or agitate, we replaced the coupler, it was in many pieces now the machine will still not spin or agitate the new development is that it will no longer drain any ideas?

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  • honeymokey
    honeymokey Dec 30, 2010

    Does motor run at all?

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  • Master
  • 312 Answers

Very well done for doing what you have done. Here are some of the mistakes one can make when working on this machine. I've fixed hundreds of them and I am guilty of having done anything stupid that can be done to a washer.

You can actually test the machine with the machine apart.
The wire connector going to the lid switch which is attached to the outer body cover can be jumped with a U shaped piece of wire. Jump the outer wires, NOT THE GREEN ONE.
This will allow you to operate the controls with the cover completely off.
WARNING ONE!
NEVER PUT YOUR HANDS ONTO WIRES WHEN THE MACHINE PLUGGED IN. OTHERWISE YOU CAN GET A SHOCK OR WORSE. NO SHOCKS ALLOWED. DON'T DO IT.

WARNING TWO: NEVER PUT YOUR HANDS INTO THE MOVING WORKS OF ANY MACHINE.

WARNING THREE: READ AND APPLY WARNINGS ONE AND TWO


With that out of the way, lets get to Diagnostics.
First, is the motor running or humming. If it is humming, make sure that the capacitor is re-attached properly. That is a black colored (usually) cylindrical shaped part next to the motor that has two electrical flag lugs coming off of it. There will be two wires with spade connectors on them that will plug into the Lugs. I believe they are attached to red wires. That should get the motor to turn fine. That could get things going all around..

If the machine doesn't pump there could be a baby sock or something of the sort clogged in the pump. The drain pump on that machine is the gray device attached to the motor shaft on the opposite side (outside) of the motor from the coupler you just installed. It is attached to the motor with two flat clips. If you use a flat bladed screwdriver they are easy to remove. Pull it off of the shaft that turns it and see if the center piece facing the motor turns easily. If it does the pump is not clogged.
If it is clogged then remove the two hoses attached to it as well. You can losen the clamps from the hoses and move them away from the pump using a pair of pliers. Kind of tricky but you can do it.
Hope this helps,
Best Regards, Mark

Posted on Dec 30, 2010

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Will not agitate, motor runs ok and will spin dry ok.installed a slightly shorter drive belt on and it would agitate but not spin dry, I have a new bet kit ordered is there something else to check, th


see this causes and fix it. God bless you
First you will need to identify if you have a direct drive type or a belt drive. The later is obvious if you have belts under your machine it is a belt drive, if not it is a direct drive. Also there are 2 basic agitator types with some variances among them. The 2 piece and the single.

Agitator Dogs
The agitator dogs are in the 2 piece type of agitator. These wear out over time. They also break and can cause noise. To inspect and replace the agitaor dogs follow video.

Agitator Coupling / Spline
The other type depending on age of your machine use a spline. Newer GE types have a coupling that gets stripped out and the older GE type has a spline directly on the agitater that gets stripped out. You will need to remove the agitator. The dispenser usually pulls right out. This will give you access to the bolt that holds the agitater down. Remove the bolt, then place your fingers under the agitator and pull up. This can take some force. A belt slid under the agitater can also work. Once off you will see if it is stripped or not.

Belt
If your washer is a belt drive type make sure the belt is tight. Check for black soot from belt wear. Replace if it has excessive wear or broke.

Motor Coupler
This is a fairly common problem with direct drive machines but inexpensive and easy to replace. The Motor Coupler transfers power from the motor to the transmission. The following video will walk you through the replacement of the Motor Coupler.

Transmission
The transmission does not usually fail. To check this on a direct drive remove the motor and then turn tub inside. If it spins freely with no noise the problem is elsewhere. If it is noisy it needs replacing this is expensive and depending on the age of your machine you may not want to replace it. On a belt drive remove the belts and spin tub.
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Oct 02, 2012 | Maytag Washing Machines

1 Answer

My washing machine will drain an spin but will not agitate


There is a good possiblity that the agitator coupler is bad. reach into the machine and try to spin the agitator. If the whole thing spins then you have a bad coupler. Some agitators are a two piece design and the top half is supposed to turn freely one direction and catch the other. if you have that type and the top spins both ways but the bottom stays still you have a bad agitator. To remove agitator, grab the bottom and pull up hard. Its only held on by plastic fingers

May 15, 2011 | GE WBSR3140DW Top Load Washer

1 Answer

Washer: Won't spin or agitate. Has fast clicking and motor sounds


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=110.20922990&pathTaken=partSearch

and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

A Motor Coupler (a common part that most appliance parts stores have) costs about $20 and is an easy replacement.

Jul 01, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

My kenmore washer will not agitate or spin. It makes a noise when it is trying to agitate the clothes or in the spin cycle.


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (110.#######) and you'll see a list of major sub-components with diagrams and parts.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

May 11, 2010 | Kenmore 24032\24036 Top Load Washer

1 Answer

Machine won't spin or agitate


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Look in the section for the motor, pump gearcase and you'll see the Motor Coupler.

Kenmore / Whirlpool top load, direct drive washers use a "Motor Coupler" between the motor and transmission.

It's used as a fail safe device and consists of three parts.

Two of the parts are the same, plastic units with three prongs that fit on one of the motor output shafts and the other on the transmission input shaft. Between them is a rubber piece with six holes.

The power from the motor is transmitted through the rubber piece to the transmission.

The other shaft on the motor directly drives the pump. This is likely why the machine drains.

If the motor coupler is broken, or worn, the motor may not be able to send full power to the transmission for agitating or spinning.

See the following for how to remove the cabinet, pump, motor and motor mounting plate to inspect and replace the motor coupler.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=137

If the coupler looks damaged, it's a relatively easy fix.

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Mar 25, 2010 | Kenmore Washing Machines

1 Answer

Motor just humm's when put on spin. Doen's seen to


Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.

Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) or spinning the solution points to a couple of places.

1. The motor coupler may be broken. This piece is a fail safe between the motor and transmission. and basically transmits power to the transmission.

Remove the cabinet and inspect the coupler. Following is a good description of how to replace it if necessary.

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top

The coupler consists of three pieces. Two plastic pieces with three prongs each that fit on the shafts of the motor and transmission and a rubber piece with six holes that the plastic prongs fit into.

If the prongs are broken off, or the rubber piece is broken, the motor cannot apply power to the transmission for agitating or spinning.

If the coupler is OK, the problem points to the motor or transmission.

If you move the timer to the spin cycle, and the machine drains the water , the motor is probably OK.

I'd also check the Lid Switch that prevents the motor from turning in the spin cycle.

Following is a Whirlpool PDf on how top load, direct drive washers work with a troubleshooting guide and description of how to bypass the LID Switch.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf




Oct 02, 2009 | Kenmore Washing Machines

1 Answer

Motor runs but does not agitate or spin.


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

if you can hear the motor but it neither agitates nor spins, the problem points to the Motor Coupler.

This is a three piece unit that fits between the motor and transmission and acts as a fail safe.

Following is a description of how to remove the cabinet of a top load and access the coupler.

http://www.fixya.com/support/r385250-replacing_motor_coupling_kenmore_top


If the prongs on the plastic pieces are damaged or the rubber piece between the plastic pieces on the motor and transmission is destroyed, the motor cannot provide power to the transmission for agitating or spinning.

It's a relatively inexpensive piece and easy to replace.


Oct 02, 2009 | Kenmore Washing Machines

1 Answer

Agitate/Spin Issues (again)


if your coupler is good change your agitator dogs that will fix slow wash and clutch on top of transmission or lid switch for no spin

Nov 05, 2008 | Kenmore 24032\24036 Top Load Washer

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