Question about Vtech V.Smile Pocket

5 Answers

V smile pocket wont turn on

My son has had this pocket for less than 1 yr Purchased as a christmas present dec 2007
Today we put in new batteries - he has not used it in a month
It will not turn on at all
no power light no nothing
I cannot figure out how to open the device to check if maybe a wire is loose or something
any advice would be appreciated
thank you

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  • 9 more comments 
  • Anonymous Jul 20, 2008

    V-smile turned off byitself and now wolnt turn on at all

  • amy4bobby Aug 15, 2008

    Did you ever get your vsmile fixed? I bought mine in Dec 07 also and haven't used it for a while (actually probably only used it 5 times total) and today I tried to turn it on and it wouldn't turn on. I put new batteries in and no help. Let me know what you ended up doing. thanks

  • mmyers2 Sep 08, 2008

    We have had the vsmile about 1year and have used it about 10 times. It also will not turn on. I put new batteries in it and still nothing? Is there a solution?

  • Anonymous Oct 11, 2008

    bought xmas 07 tried new rechargeable batteries also vtech power adapter yet nothing.Worked but its not been played with for a couple of months worked fine last time it was played with any ideas?

  • regtgnr5 Oct 28, 2008

    Hi I bought my vtech smile pocket over a year ago my son has hardly played with it and it won't turn on even with new batteries in or when it does turn on it goes off after a minute very disapointed witht the product.

  • leslieharris Oct 29, 2008

    New batteries and all and still no power to this hand held!

  • chachichurri Oct 30, 2008

    i have la same problem, i conect tha vtech and no turn on and my son want play, what can I to do?

  • grover123 Nov 02, 2008

    My kids V Smile won't work either

  • kirschenbaum Dec 28, 2008

    the scooby doo game seems to have broken bothe the vsmile pocket which we have had for more than a year and their new vmotion. Neither will power on since i inserted the game. I can return the vmotion but what can I do with the vsmile?

  • nolenmichell Mar 02, 2009

    Unit would not turn on after recharging "rechargeable" battery. I read Vtech instruction regarding replacing batteries and they don't recommend rechargeable batteries in their product. After I replaced, the unit works fine. My only thought is WHY do they sell rechargeable batteries for their unit, if they don't recommend them? They are not inexpensive!

  • Taniya03 Apr 10, 2009

    my vtech V. Smile pocket game will not turn on. i put new batteries in and it still wont cut on


5 Answers

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If you remove the battery door on the back above where the batteries are inserted there are 2 little buttons with the batteries removed press both buttons at the same time re-insert the batteries and the game should turn on. I am not sure if this is a system re-start but I find that some of out games are pretty beat and maybe they are causing the game to shut down. If it shuts off I preform this task and try a different game and it usually works it is kind of a pain but at least from what I can tell it must be something in the games themselves - maybe they just wear out after hours of play time.

Posted on Nov 10, 2008

  • Jlybean6274 Dec 15, 2008

    I had the same problem with both of my V-smiles (I have twins) anyway I did the following after reading on a website and so far both systems have worked fine (It has been over a month now).

    Remove the batteries from the system....old down the power button for a minute, reinsert the batteries and it should work. I also cleaned all the connectors on the games we had with alchol pads and let them dry I said so far the game systems are working fine

    Good luck


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First, be sure that you have replaced the old batteries with fresh ones (we do not recommend rechargeable batteries in our products).
Second, if your product has a “Reset” button, try using that.
Third, try removing all of the batteries and holding down the "ON" button for about 45 seconds. Then replace the batteries (be sure they are fresh) and try your product again.
If your product still does not work properly, please contact our Consumer Services Department at 800.521.2010 in the U.S. and 877.352.8697 in Canada. They will be able to issue a return authorization and advise you of any replacement/repair fees. Please do not return any merchandise to us without a return authorization. Consumer Services hours in the U.S. are Monday thru Friday, 8:00 AM to 4:30 PM, Central Standard Time and in Canada, Monday thru Friday, 8:30 AM to 5:00 PM, Central Standard Time.

I contacted vtech directly and they helped troublshoot, when it still didn't work they gave me a new one, along with coupons and other stuff!!

Posted on Feb 03, 2009

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I had the same problem...wouldn't work, put in new batteries and it still wouldn't turn on...
I also tried pushing the on button for 45 sec, then inserting new batteries. It works now. We'll see if it lasts! Hopefully.

Posted on Feb 07, 2009

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Clean the contacts of the game and reset de console with the reset button bihand the battery cover

Posted on Jun 07, 2009

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  • 87 Answers

This will fix the problem. go to wal-mart or radio shack or just any where with a GOOD! battery selection. ask for help> tell them you need lithem battery's for your learning game tell them the size. bingo .

Posted on Jul 13, 2008

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