Question about Frigidaire Refrigerators

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I purchased a brand new Frigidaire refrigerator this month (December) and for the past couple of weeks the ice dispenser and water dispenser were working just fine until today. The ice maker stopped creating ice and the water dispenser is no longer releasing water. I checked the water line and confirmed that water is still going through the line and reaching to the refrigerator so that piece is ok. I even tried dispensing the left over ice that was created thinking that maybe there was too much in the designated ice spot however, that didn't work. Is there a quick fix to get the ice and water dispenser working again? The refrigerator is new so I don't understand whats going on. I am at a lost of what to do... please help.

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Hi and welcome to FixYa, I am Kelly.
Your Refrigerator is still under the manufacturers warranty so there is little you can do before contacting customer service. Having said that; there is something you can do before calling for service. I suspect that just maybe your freezer is too cold and the plumbing for the comparement and door water supply may have frozen. Empty the freezer and place a fan blowing into the freezer compartment for over 2 hours. It makes a water mess so be prepaired for the necessary tending to the drips. After the over 2 hours of manual defrosting with a fan check the water in the door function to see if you have water flow. If you have flow at this time you need to begin raising the freezer temperature until you no longer experience water line freeze ups. If after the manual defrosting period you still have the problem you will need to call for warranty service.

One other thing to check is to depress the door light switch and make sure the light is going off when the door is closed. Even if you discover that the light is staying on with the door switch plunger depressed you must contact the Frigidaire service team for warranty service. Since you did not provide a model number there is a possibility that your light switch is actually located in the upper door hinge area. The number for warranty service is listed below.


To reach a service team member, please call:
1-800-374-4432
Monday-Friday, 9:00am-5:30pm (EST)

There are many things I could have you do but all of them would void your warranty.

Thanks for choosing FixYa,
Kelly

Posted on Dec 30, 2010

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