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On hold for geek squad at NY Midtown store for over 22 minutes

What am I supposed to now ... I am waiting to pick up my lap top

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Complain LOUDLY and REPEATEDLY to a supervisor and never take it back to the Geeks!!!! Not only are they slow, they're expensive too!!!!

Posted on Jul 07, 2008

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I have a Sharp Aquos LC-40LE433U and it won't


Best Buy will sent out their hot shot Geek squad to pick it up
for an extra $70 charge which isnt covered in their stupid
service plan. I live about 20 minutes away.
It still under BBs service plan until March 2014 which I
paid around $40 extra for. No we don't fix anything in
the home, they answered. The geek squad will then
return it here whenever they get it fixed.
I will probably take it in myself to save on the high charges.

Dec 28, 2012 | Televison & Video

Tip

BEST BUY GEEK SQUAD ROUND-UP


I can confirm that this level of incompetence is quite common. It is Best Buy's standpoint that Geek Squad is an extension of their sales strategies, thus their hiring practices reflect that standpoint. Many Geek Squad "Agents" are hired or transfered to Geek Squad based upon their merits as sales people, NOT technicians. This strategy, combined with the pathetically low pay level (which any certified or experienced technician would laugh at) results in untrained staff programmed to follow certain sales strategies. In my experience, many of my fellow employees were on the same technical level as the customers across the counter seeking support.

Best Buy did settle with Winternals / Sisinternals and integrated many of their tools into Geeks Squad's authorized repair disk (Much of which is purely automated). At some level, Best Buy has internally recognized that their Geek Squad staff is mostly unqualified and have catered their corporate licensed / developed software to reflect the situation. This not only showed Geek Squad's incompetency (again) but also shows how news media is more interested in scaring you than actually helping you. It's good that the big chains got this bit of negative press on a local station but you should also applaud the store that did it for free - at least post their name and address and show an interview with the owner or clerk.

Mom and pop shops are usually run by people that are hobbyists first and business-folk second. Whenever someone at my company asks for personal computer help that I don't care to deal with I send them to a small shop in our town - one with Windows 3.1, Windows 95, Netscape Navigator and Word Perfect stickers are mostly-faded on the window. I know they'll be treated honestly and fairly. No charge just to examine a computer to add onto the actual repair.

It's sad how many people/companies are more interested in making the most money from a problem instead of trying to solve it fairly.
and LASTLY "1st thing that video is at least 8 years old I remember seeing it when I was young in highschool."
Perhaps you are thinking of the PC World investigation of major retail computer service departments? I remember reading it long ago:
http://www.pcworld.com/article/3764-6/pc_repair_ripoff.html
The article is from Mid 1998. A damaged IDE cable was part of the problems on their test PCs.

From the article:
"Of 55 problems tested across 20 stores, a total of 30 were misdiagnosed, ignored, or went otherwise unfixed. Best Buy and Computer City each missed on 9 of 15 tries."

THE REAPIR WE WERE TALKING ABOUT WAS A 10 TO 20 DOLLAR FIX :()

AND


A confidential settlement has ended litigation initiated by Winternals over copyright infringement regarding Geek Squad's use of its ERD Commander software.

The lawsuit should end following a July 7th motion from Winternals lawyer David Weaver, who cited a settlement agreement reached between the company and Best Buy, which owns Geek Squad.

Instead of a lengthy lawsuit, Winternals now has a three-year agreement in place with Best Buy. This will permit its Geek Squad of tech assistance personnel to lawfully use licensed programs from Winternals and Sysinternals. This includes the ERD Commander system recovery tool.

The problems for Best Buy and Geek Squad started in February 2006. Winternals had conducted training sessions for Geek Squad employees, as part of its negotiations with Best Buy to license software for its 12,000 Geek Squad workers.

Then the negotiations ended abruptly. Coupled with the admission from employees of Geek Squad and Best Buy that they had been using unlicensed copies of ERD Commander, Winternals began to investigate.

They set up systems needing repair in multiple locations, and put calls in to Geek Squad for assistance. Geek Squad staffers either used unlicensed copies of ERD Commander, or had them in their possession.

In April 2006, Winternals sued in US District Court in western Texas for copyright infringement, circumvention of copyright protections systems, and misappropriation of trade secrets.

on Dec 27, 2009 | Computers & Internet

1 Answer

Samsung LN-T4665F 46" HDTV Screen is BLACK - NO PICTURE


I am a Samsung certified Tech, they do have problems but when the LCD screen was replaced and the main board, they sould have replaced the FR board also

Sep 26, 2009 | Samsung LN-T4665F 46 in. LCD Television

1 Answer

Fan on cpu not working.


Best Buy - Geek Squad

http://www.geeksquad.com/services/computer/default.aspx

Dec 30, 2008 | Acer Aspire 5315 Notebook

1 Answer

Rtc replacement


Recently while at Geek Squad at Besy Buy I asked them the same question in regards to replaceing my Satellite A55-S106 computer. He (Geek Squad) explain to me they do'nt sell the lap top batteries but you can purchase them online and you can go to Toshiba direct and I know for sure they have them availble there. I cant spell today sorry,

Nov 10, 2008 | Toshiba Satellite A55-S106 Notebook

1 Answer

Frozen Drive


Hi Blue Spanky,

Yes, Geek Squad® offers data recovery services. There are three levels of data recovery, dependant upon the condition of your hard drive. These services are offered on a carry-in basis. Visit your Geek Squad® precinct at your local Best Buy™ store to learn more, or visit http://www.geeksquad.com/pricing for information on services available through Geek Squad®.

Thank you,
Jason,
Go Ahead. Use Us.

Jun 16, 2008 | Western Digital My Book Essential Edition...

1 Answer

My Camera won't turn on...


Hey Audrey83,
Either option should work. You can bring it back to a Geek Squad® precinct in a Best Buy™ store and they will most likely have to send it back out for service, or you could call Casio and they will most likely send you a shipping label for you to ship it in to them. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jun 15, 2008 | Casio Exilim EX-S880 Digital Camera

1 Answer

Geek Squad


http://www.geeksquad.com/

Click on the geek 911 emergency help.

May 17, 2008 | Gateway GT5220 PC Desktop

2 Answers

HELP


If warranty, no body better then Apple. I've heard of good and bad stories from Geek Squad, so I guess it depends what you need.

Apr 24, 2008 | Apple MacBook Pro Notebook

1 Answer

Not happy with our new Toshiba


If the Geek Squad came out to transfer your data for you they should guarantee their work. Call them back and have them show you how to access it.



Unleash Your Computers True Potential!

Apr 19, 2008 | HP Pavilion dv6000z Notebook

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