Question about HP Compaq nc8430 Notebook
Check whether or not the finger print sensor is enabled in your CMOS setting. If it is not enabled, then enable it.
Posted on Dec 30, 2010
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Posted on Jan 02, 2017
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To resolve this issue, create a BIOS administrator password and delete previous ProtectTools user logs by following this procedure:
Navigate to c:\Program Files\Hewlett Packard\SSM .
Access biosconfigutility.exe to reset the BIOS administrator password.
a. From a command prompt, navigate to the SSM folder.
b. Type biosconfigutility.exe to start the utility. A list of commands displays.
c. Type /newsetuppassword:"password" to create a new BIOS administrator password.
d. Close the command window.
Restart the notebook PC and press F10 at startup.
Log in using the new BIOS administrator password.
Choose User Management and delete any previous ProtectTools users.
Save the new settings and exit startup.
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