Question about Creative Labs Zen Touch MP3 Player

3 Answers

Creative zen touch firmware help

I was trying to load updated firmware but my mp3 player in now stuck in recovery mode. it says v0.0.10 and when i try to load new firmware it says my player is not connected

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  • Anonymous Jul 15, 2008

    Tried updating firmware and now stuck in recovery mode and downloads do not see the unit connected. Have tried several suggestions as far as uninstalling media player etc... Still does not allow firmware to be reloaded??

  • fiatgrande Jul 15, 2008

    Ye ah exactly the same problem any one have any ideas on what to do otherwsie i'm buying an IPOD!!!!!!!

  • Anonymous Jul 24, 2008

    I also have the same problem, my pc recognises the player but the software does not.

  • balcewig Jul 24, 2008

    i was trying to load updated firmware but my mp3 player in now stuck in recovery mode. it says v0.0.10 and when i try to load new firmware it says my player is not connected. when i unplug device from computer i get recovery mode menu, tried everything on menu. when i plug in device computer recognizes device & i get sync icon on device screen. when i go to my computer, it recognises device, only with 20mb of space. unit is 20 gb
    tried uninstalling devices, windows media player 11


  • Anonymous Aug 18, 2008

    i have the same problem

  • Sijbrand Aug 19, 2008

    And I have the same problem. Upgrading stopped and the upgrading software doesn't recognise the Zen anymore

    SK

  • sambarakat2 Oct 02, 2008

    I was trying to load updated firmware but my mp3 player in now stuck in recovery mode. it says v0.0.10 and when i try to load new firmware it says my player is not connected

  • toonenem Oct 21, 2008

    no firmware

  • laurettapop Jan 08, 2009

    same problem... my thing is blocked it says firmware problem and the pc doesn't see him. I run windows vista and I've just tried to upgrade the firmware of the zen touch. How can I make it work again?

  • emangel21 Apr 06, 2009

    my player wont work at all because it says firmware error. I've gone to the creative website and downloaded the updated firmware but whenever I try to run it on my computer it says it is not a valid win32 application. I am running window's vista and I dont know if the problem is my player, the download or the computer. HELP!!!

  • avdoi Apr 29, 2009

    I got an upadte firmware message on my screen and did the update...result as described above :-(

  • lucy_4013 May 05, 2009

    same here tried to load firmware and says my device is not connected but my computer does recognize it. Barely happened right now have no idea how

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I had the same problem with my Zen Touch.
The solution is to use a pc that was never connected to the player, uninstall media player 11 and only then upgrade the firmware.

Posted on Aug 24, 2008

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Http://serviceman.site88.net/index_files/MP3Players.htm

Posted on Aug 05, 2008

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Have you all tried Format, Scan Disk, and Reload Firmware? This should clear up 50% of the problems. The rest of you will likely need to do more troubleshooting.

For more detailed instructions on how to troubleshoot your Zen, click here

Posted on Aug 20, 2008

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1 Answer

Stuck in recovery mode


Hi,
Sounds like the actual firmware is corrupted. You might try loading the firmware on the Recovery Mode by using the firmware upgrade available at Creative's website.

Hope this helps

Chris (ziraffa)

Jan 09, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen micro stuck in recovery mode


To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

8 Answers

Stuck in recovery mode, firmware problem


i have the same problem of recovery mode. can you help me please

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen Touch in Recovery Mode


can you choose any of the options 1-4? try to clean up.

Jun 24, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch stuck in "recovery mode"


Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

Jun 03, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative ZEN MICRO


OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Mar 31, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware error on creative zen


Check your LAN settings by going to Internet Options, select "connections" then LAN settings, then check the box that says "automatically detect settings". Click okay, and that should fix your problem. You have that have those options enabled to let some common programs detect your internet connectivity.

waseem E-mail- joy_munna11@yahoo.co.in

Dec 31, 2007 | Creative Labs Zen Touch MP3 Player

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