Question about Fisher and Paykel IWL12 Top Load Washer

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I am getting service code 37, what does that mean and how can I fix it?

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It's error code 37 and it means pump blocked error. Either the drain hose is clogged or kinked, the diverter valve has failed, or the pump itself is restricted or not working at all. Check to make sure that the drain hose is clear then disconnect power and lay the machine on its front on a cushioned surface to access the drain pump and the diverter valve. Remove the pump's inlet and outlet hoses then check and clear them from any debris that may prevent water from draining out. Check the impeller for any damage or restriction. Make sure the impeller is not frozen or blocked.

Check the diverter valve for the same condition as the pump described above. The diverter valve is where the drain pump and the recirculation pump inlet hoses are attached from. Make sure the diverter valve is in the drain position while the drain pump is working. Replace the drain pump and/or the diverter valve if deemed necessary.

Posted on Dec 30, 2010

Testimonial: "so far, so good--thank you!"

  • kmwatson Jan 11, 2011

    I had the same error and went to fix it after reading this. First I had to empty out the clothes and in doing so, realised there was a belt for a dressing gown wrapped around the agitator. Once that was removed the machine worked properly again. :)

  • Jahn27
    Jahn27 Feb 27, 2011

    The same error popped up because the gown belt wrapped around the agitator prevented the basket to engage for the spin cycle. The basket drops as it drains to engage the basket for spin and if the basket cannot engage, the motor controller module thinks the basket is still floating due water not being drained because of a blocked pump.



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To my knowledge, Error Code 37 on a Fisher & Paykel machine refers to "drain fault" which could either mean that the drain valve will not open or that the drain pump will not run. The easiest user intervention that could be performed is to check for any blockage/clog at the drain filter, drain pipe, drain pump impeller and drain valve.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

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Hi, welcome!
Code 37 is a "pump blocked error" code. Typically this code is triggered when the machine does not sense a change in the water level when called for. Check for debris caught in the pump, either in the impeller for moving water or in some cases, the external cooling fan impeller (exposed underneath the machine) gets snagged with a piece of fabric softener sheet (such as "bounce") and this will stall the pump and trigger a code 37.

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