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I have audio hardware problem ,drivers - Dell Computers & Internet

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  • Jeffrey Groves
    Jeffrey Groves Dec 30, 2010

    Please provide the model number of the laptop.

    We can't help you without this information; otherwise, try going to:
    http://support.dell.com/

    to find the drivers specific to your Dell Laptop.

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2 Answers

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  • Dell Master
  • 32,281 Answers

Try downloading the latest audio driver -
You can download the drivers from Dell WEB site, thesupport download page. Make sure you select your model desktop or laptop,better still, type in the Service Tag number, it is printed on the label on thebottom of the laptop and on the back or sides of a desktop. (If the Service Taglabel is missing then go into the BIOS setting and on one of the BIOS pages,the Service Tag number will be displayed). This will open the page where thespecific drivers for your model computer are located. Also make sure you selectthe Windows XP or Vista version of the drivers for your Windows operatingsystem. Click on this link to download the drivers: - http://support.dell.com/support/downloads/index.aspx?c=us&l=en&s=gen

Posted on Dec 30, 2010

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  • Expert
  • 97 Answers

Just search on the internet for the compatible audio driver of your dell laptop

Posted on Dec 30, 2010

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I reinstalled windows, and my device manager searched for a driver for my sound device and it gave me this message.....C-Media AC97 Audio Device...This device cannot start [code 10]........What does this...


There is Problem with your Sound Card driver . 1st you check Your sound card driver and company name. If you want to install proper driver just follows these step.
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  • Double Click on Add Hardware
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  • Click on Next
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  • After this then select (Add a new Hardware device) from the list and click on next.
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You can download C-Media AC97 Audio Driver from this site. C Media Audio Driver

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You could also try:

Do you have Service Pak 2 installed, it has a lot of updated drivers.

Remove all audio devices in the control panel > System > Hardware tab > Device Manager. Then reboot and let XP redetect the audio hardware.

Another idea is to run Windows Update and see if there's an update to the driver.

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Geno

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1 Answer

Dell speakers


Chances are that when you deleted Soundmax, you deleted the drivers as well. I am going to assume that you 'deleted' the "Soundmax" entry from your Add/Remove Programs console or chose "Uninstall" from the Soundmax folder in your start menu.

The problem is not your speakers. The problem is the audio hardware. I'm willing to bet that you don't have any drivers installed for your Soundmax audio hardware.

More often than not, when you uninstall the software for your audio hardware, it also removes the drivers for the audio hardware.

I would try re-downloading the drivers for your Soundmax hardware and reinstall them.

Soundmax Drivers:
http://www.techspot.com/drivers/driver/file/information/3312/

I am also aware that this Soundmax chip was licensed to a different company by Realtek. (They designed the chip.) You can also try the Realtek AC'97 audio chip drivers. There may be a few differences in the way the software works, though. Here you go:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false#AC

I myself would recommend the Realtek Drivers. However, I also have an experience with this particular chipset where I installed the drivers in Windows XP Service Pack 1 or below and they worked just fine. But if I installed the drivers in Windows XP Service Pack 2, the system just reboots itself over and over again unless I use Safe Mode and uninstall the drivers.

Instead of fighting with that issue, however... I just put in a different soundcard and deactivated the onboard audio hardware in the motherboard's BIOS.

Just a heads up on that...

Good luck with this. Let us know what happens if you need more help.

Cyryl

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