Question about Linksys Wireless-G Broadband Router

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Connected to Linksys Wireless G ok, laptop rebuilt, now can't connect

Hi,

My wife and I both have laptops that were connected to a Linksys Wireless-G router. All working fine.

I just had my laptop re-imaged - so its clean (!) and am now re-installing various s/w.

I re-installed Linksys s/w and connected to the router but when I try to see a web page in my browser I get an error message 'can't connect to the internet'. I can get a wireless connection, but can't get to any page.

My wife's laptop is still connected fine. How do I resolve this without re-configuring the entire network - which would mean re-config for my wife's laptop also ????

Thanks for any help !

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  • 3 more comments 
  • rhaywood2000 Jul 08, 2008

    Thx, yes I did use the windows network connection set up. No I wasn't prompted for log-in info after re-installing Linksys s/w on my laptop.



    I've tried switching from windows to Inter Proset/wireless and back again with change.



    My original post isn't 100% accurate. When attempting to surf to a web page in my browser I get the regular 'Address not found error message'. When I connect the laptop to the router with a network cable and run Linksys Easylink Advisor and click 'Setup' then enter the SSID (network name), it fails with the following message



    'Easylink Advisor detected a static IP address on your computer, but did not detect an active internet connection. To setup this router with a static IP address, this computer must be connected to the internet. Reconnect this computer to the internet, then click Next to continue with the router setup.'



    This I find strange since my wife's laptop is running and connected - typing this message from there ! I would have expected to have been able to connect with the network cable (which I know works ok as I use it at work every day).



    Thx for any further advice you may be able to offer.

  • jamesjbolick Oct 24, 2008

    had a pc with the router now have a wireless laptop and cant get the router to install so my other laptop taht is not wireless will work

  • Anonymous Oct 28, 2008

    cant connect to internet

  • Lee2fixit May 11, 2010

    hmmm... it finds a static IP address, as opposed to a dynamic address? Is that correct?

  • Lee2fixit May 11, 2010

    Have you tried the setup wizard in Windows? Go to "Control Panel", "Internet Options", find the "Connections" tab, then the "Setup" button.



    Also, when you re-installed the Linksys software, did it ask for your log-in information from your ISP?

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I'm a little confused about the status of your network adapter. Can you check to make sure your wireless network adapter(s) (wireless and physical) are set to "Obtain an IP Address Automatically" and to "Obtian DNS Automatically".

After this can you reconnect to the wireless network? Try the internet. If the internet still doesn't come up flush your temp files, close the browser and retry the internet. If it's still a no see below:

If so, can you try and do some simple "ping" diagnostics?

Open a command prompt:

1. Click on the START MENU and select RUN
2. Type in: cmd
3. Click OK
4. Type in >ping <ip address of wireless router>
Example: >ping 192.168.1.1
5. If your results are 4 "request timed out" then you have not established a wireless link yet. I would try and do a factory reset of the router and start over from scratch. A factory reset can be done by simply holding the "RESET" button on the back of the router for about 20-30 seconds.
6. If your results are 4 replies then you can run the next test.
7. Type in >ping 4.2.2.2
8. 4.2.2.2 = a public DNS server. If you get replies then your are on the internet, but it appears that name resolution is a problem. All this means is that when you try to go to www.google.com the DNS server that you should be contacted to find your way isn't able to tell you what the actual IP address is of www.google.com and so you go nowhere.
9. Provided you're set as a DHCP client (meaning your network adapter is set to "Obtain an IP address and DNS automatically" it means your wireless router (if it's the DHCP server - this is the default configuration) is giving you the wrong information for DNS.
10. I would contact your ISP for the correct DNS servers and make sure they are configured properly on the Router.
11. You can see what DNS servers you are actually getting from the Router if you run the following command from a command line: ipconfig /all

Hope this is helpfull.

Let me know if I can help any more.

MO

Posted on Jul 13, 2008

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