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Hi there My external WD hard drive has been working iintermittently for the last year but now I can't even turn it on. I got it turned on yesterday but my pc won't recognise it Any solutions? John

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One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect/ boot up

Test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your motherboard to your hard drive make sure they have a secure connection and are not faulty or just replace them there probably old and faulty

make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty or just replace them they are probably old and faulty ?
hope this helps

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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External hard disk WD 500gb icon absent in my computer window?


Turn the computer off without the external hard drive being plugged in.
plug the external hard drive in a usb port, power up, the systems post boot up will find the drive and inform windows what hardware is installed.
When windows boots up, it will look at all the hardware and find the external hard drive, when windows finishes booting up you should be able to see the drive in my computer.

If you can't access your files,data recovery software can help.I used this one called Tenorshare Data Recovery to retrieve files off crashed HDD and it worked. Get it from http://www.any-data-recovery.com
If needed,you can download it and scan your hard drive for free to preview whether your files can be recovered.

Mar 29, 2012 | Western Digital WD Elements Portable...

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Windows xp not recognizing my external hard drive


The most likely reason you cannot see your hard drive on your Windows computer but can on your Mac, is that the drive has been formatted for GPT which is only supported on Windows Vista or 7 or above, not on XP.

See the Microsoft article on GPT here and FAQ's on GPT here

Jan 13, 2012 | Western Digital Elements powered by WD 320...

1 Answer

Hi i`ve just bought the wd elements 320gb yesterday. the problem is that i put the usb in and the light on the product is on but thats all. its not installing and i cant find it on my computer.


The obvious question first is the drive connected with the provided AC adapter?

Are you connecting it directly to a USB port or powered USB Hub? This is not important in external hard drives but it does on portable HD. But just in case keep this in mind.


Other thing is that you have to install the WD Smartware software.

If nothing works, try it on another computer.

If it works, must be a USB port problem.

God Bless You!

Feb 05, 2011 | Western Digital Elements powered by WD 320...

1 Answer

I have a WD 500GB External Hard Drive. It has


That could even be a USB problem, I have the same one, my issue turn out to be just power. You are not the first one to have that problem. Replace the USB cord and see if that affects anything.

Mar 25, 2010 | Western Digital My Book Essential 500GB...

1 Answer

No connection to WD hard drive


just change the usb cord the problem is in the usb

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1 Answer

I've been using my WD external for a while with no issues. Yesterday turned it on and it isn't recognised by any of my computers, is there anyway of fixing this without losing data?


If your PC will recognize the drive and give it a drive letter, you can run chkdsk (Check Disk) from the Run prompt to verify that the drive does not have damaged sectors. many times chkdsk will fix minor errors allowing you to access the drive again.
Click Start, Run CMD, enter, then type: X: (X being the drive letter of the Seagate) then type chkdsk /r and hit enter. If it completes 100% try accessing the drive again.
If you cannot acquire a drive Letter when you plug in the WD External try going to Disk Management and assigning a drive letter.
Click Start, then Right click on My Computer and click Manage, then click Disk Management. See if your WD drive shows up in the list. If it does, right click on the larger box on the right and see if it will allow you to assign a drive letter.

Another option you may have is taking the hard drive out of the WD External enclosure and either connecting it as a secondary drive in a desktop PC, or installing it into another external enclsure USB device, and try again to access the drive.

If none of these options work, your last option is to contract a Disk Recovery Service to acquire your data. They are usually very expensive.

Jun 15, 2009 | Computers & Internet

1 Answer

Malfunctioning WD passport that windows doesn't detect.


Inside the case is a regular laptop size harddrive.
Laptop harddrives are 2.5 inches across. (2-1/2 inches. Desktop harddrives are 3.5 inches)

I would suggest the external enclosure the harddrive is in, is defunct.
I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.

You need an external enclosure that is Sata, and is for a 2.5 inch harddrive. These are relatively inexpensive.
Let me show you some examples:
1.http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=2783&name=2.5-eSATA-Hard-Drive-Enclosure&Nav=|c:2781|&Sort=0&Recs=10

May 10, 2009 | Western Digital Passport WDXML800UE...

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