Question about Spinmaster Zoobles Small Playset with 1 Zooble Under the Sea

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Zooble is stuck shut, the ears open but the eyes won't and neither will the "feet"

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My daughter's zooble was stuck closed and this zooble would not open even when placed on its special magnetic zooble stand. We solved the problem by sticking the cap of a pen into the back of the zooble's head to release the catch. A paperclip works too, but not as reliably. After looking at the internal latching mechanism, I would not recommend trying to force it open. She made a video to demonstrate.

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