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I am getting an error message #Oxc19a0036 and my cartridges are new

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Hi,

This is Faulty Printhead Issue.

Click on the link below and follow the steps to resolve the issue.

If the steps does not resolve the issue, Contact HP Support on #1-800-474-6836 and hopefully your Printheads should get replaced if they are In-Warranty.

Check if your printer is still In-Warranty ( 12 months from the date of purchase ) then the Printhaeads will be replaced free of cost.

Ink System Failure Error


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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Printer showing print head error Oxc19a0036, any suggestions?


mportant: If your error message includes the words 'ink system failure ,' check your cartridges before reading this document. If you use any of the following cartridges, refer instead to 'Ink System Failure' Message Displays on the Control Panel (c01458034) to solve this error:Solution one: Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product.note.pngNOTE:The USB cable connects to the port on the rear of the product. The port is labeled with the USB icon (c01424575.gif ).Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product.
  10. Try printing again.

Oct 07, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

Error message oxc19a0036


Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product. NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Remove the cartridges from the product.
  2. Wait for the 'Insert Cartridges ' message to display on the control panel.
  3. Disconnect the power cord from the back of the product.
  4. Wait 60 seconds.
  5. Reconnect the power cord. If the product does not automatically turn on, press the Power button Reinsert the cartridges, and then close any open doors on the product.
  6. If you receive a prompt to print a calibration page, do so.
  7. Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

Dec 17, 2010 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Hi I have a HP C6380 all in one printer with the following error message - Oxc19a0036. Any suggestions on what I might do? Thanks Fiona


  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 10, 2010 | HP Office Equipment & Supplies

1 Answer

Hen trying to print error message comes up. Oxc19a0036


This error indicates an 'ink system failure' which is caused by air in the ink feed tubes. The typical reason for this type error is either letting your ink run all the way out and the printer sucking up air or the use of poorly refilled cartridges that are not properly sealed allowing air to enter the system. To clear the error you will need to do a feed line purge routine. We have a step by step guide to this in an article posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ This should take about 10 minutes to do and then you printer should be ready to go again.

I hope this helps, if so please rate our solution.

CCL_Tech
Corporate Computer
www.ccl-la.com

Apr 18, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Ink system failure


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 21, 2010 | HP Photosmart D7560 InkJet Printer

1 Answer

Error message says check color cartrigdge even


You did take the protective film off the new cartridge, correct?, could also be the contacts that recognize the cartridge ae dirty, also, try unplugging the power cord on the printer and plug back in to reset

Aug 22, 2009 | Office Equipment & Supplies

1 Answer

Installed new black ink cartridge on Kodak ESP7. Cannot get rid of Error Message (saying need to install black cartridge!). Help!


Kodak had a batch of bad cartridges, I got 3 of them. All come from China. I used the online chat to describe the problem. They promised to send me new cartridges.

Jack

May 11, 2009 | Office Equipment & Supplies

1 Answer

Cartridge Error, Error 50C


Hi there Error 50c

Dell gets this lots so have a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Mar 02, 2009 | Dell A940 All-In-One InkJet Printer

1 Answer

Error message Alignment


There is no doubt in my mind it Will be the cartridges you are using, alignment will continue to be requested if print out is missing bits do yourself a favour and use HP gen., not trying to plug HP just telling you the facts

Dec 06, 2007 | HP PSC 750 All-In-One InkJet Printer

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