Question about NEC DTU 8D-2 Corded Phone

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Voicemail Probelsm When I try to transfer a call to a person's voicemail, it just rings. The voicemail never picks it up. It worked before so I don't know what has happened?

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  • bhulbert Jul 30, 2008

    One of our extensions' voicemail stopped picking up recently. It just rings. Tried Resetting Feature LED (feature, 99, feature).

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I found the solution in some notes I have. Press Speaker, 43, 250, Speaker and the voicemail will activate. 250 being our central voicemailbox, you will need to know what your company's is.

Posted on Jul 31, 2008

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As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

When I am on a call and the person I am speaking with wants to be transfered to someone els' voicemail, how do I do this?


when in the call press the transfer button then you will hear a dial tone. Enter that person's extension and if they have their voicmail set up on their extension it should pick up and the call is transferred to voicemail

Mar 10, 2011 | Panasonic KX-T7630 Corded Phone

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Incoming calls ring once and are told thew will be transferred and then a voice tells them goodbye


Sounds like your system lost its programming so now the voicemail ports are just like extensions, they are ringing and picking up. And since the voicemail doesn't know where the phone systemn is, it just transfers all calls to the lowest numbered extension (10)

The system needs to be reprogrammed completely.

Jan 10, 2011 | Avaya/Partner 4-Line Display PBX...

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I have a Comdial Edge 120. When a call is transferred to an extension and is not picked up at that extension within a certain period of time, it goes to that extensions voicemail instead of bouncing back...


I'm not familiar wiht Edge terminology, but the idea is you set the transfer recall time to something less than the call forward to voicemail. It means that any calls to voicemail have to be direct transfers and there may be some auto attendant issues.

HTH

Carl

Oct 22, 2010 | Lands Phones

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Voicemail is not picking up for incoming calls...


Sounds like you need to set the call forward no answer to the VM pilot DN for the set with the new mailbox.

May 26, 2010 | NorStar Startalk Flash 2 Phone

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Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

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This is done in station administration. F config side of the system. Do you have access to system programming?

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Calls automatically go to voice mail


When you pick up the handset ...do you hear a stutter dial tone? Forwarding or DND might be on.

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Voicemail


It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

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1 Answer

Answering machine not working


change how many rings your voicemail picks up in or cancel it.
set your answering machine to less rings than your voicemail.

Aug 29, 2007 | GE Telephone pr521w

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