Question about Apple iPhone 3G

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Im getting an unknown error (1611) when i try to restore my iphone. i have latest itunes & windows 7

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Hi there,

This error may indicate a hardware issue with your device. If the MAC address or the IMEI is the default value (00 499901 064000 0), this can also confirm a hardware issue, to find these go to settings, general & about.

If you can get an appointment in an Apple store they can try a "known good" network connection & connector and try to restore the phone for you but if not it looks like it may be a hardware issue within the phone. If your still withing your warrenty give Apple a ring they'll sort it for you.

Posted on Jan 01, 2011

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Posted on Jan 02, 2017

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5 Answers

Why does an error message continue to pop up when I am trying to restore my iPhone?


Since you didn't mention the error code number, I am going to assume it is 3014 because it is the most common iphone error associated with restoring the iphone. A fix which have been confirmed to work in most cases can be found here:
Fix iPhone Error 3014 iTunes Error 3014 During iPhone Restore

Sep 24, 2014 | Apple iPhone 5S

Tip

Unknown error ipod touch / iphone / itunes


this fixes alot of errors

-Update to the latest version of iTunes

- plug ipod in the back of the computer

- disconnected all peripherals

- restart computer

- restore ipod

if this dose not work try:

Restore on a different computer




on Apr 15, 2010 | Computers & Internet

1 Answer

My ipod touch 4th gen says it can not be restored to an unknown error (1611) i dont know how to fix it?


try updating it on a different computer on a different network if that does not work you will need to call apple as it would be a hardware issue (this worked for my iphone 3g and my ipod touch 4g).

Nov 04, 2011 | Apple iTunes

2 Answers

I dropped my iphone 2g 16GB in a toilet bowl last month. I managed to dry it out but currently having problems in restoring it. ITunes just keep giving me errors like 1611, 1604, 23 and so on. I tried to...


Hey Chee, Usually an iphone with liquid damage may cause damage to internals that may go unnoticed if it is able to work. Depending on the error message you get when restoring with itunes may mean different things.

  • 1604 is just to check your usb cable to make sure its directly (not through a hub) connected to a usb 2.0
  • 1611 and 23 are usually hardware issues that cannot be solved with a restore

Mar 08, 2011 | Cell Phones

1 Answer

I entered the wrong passcode, now its disabled, it says connect to itunes when i do it says restore, i say yes, it goes thru a process but says unable to restore error code 1611 - please help!!!


1. charge the iPod battery to max
2. Ensure you have latest iTunes
3. Shutdown your PC; complete shutdown
4. Unplug ipod USB
5. Start your PC
6. Fire up iTunes
7. Connect the iPod to an USB
8. Start the restore

Jan 02, 2011 | Audio Players & Recorders

1 Answer

Ipod will not restore


according to the apple website here is some help with the solution.
this is taken straight from apple.

Symptoms When restoring or updating an iPod in iTunes 7 or later, you may see a dialog reporting "An unknown error has occurred" followed by the error number 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439.
Products Affected iPod, iPod mini, iPod shuffle, iPod nano, iTunes 7 for Windows, iTunes 7 for Mac, iTunes 8 for Mac, iTunes 8 for Windows
Resolution If you are experiencing these errors, begin by updating to the latest version of iTunes. When you have the current version of iTunes, try the following:
  • Disconnect and reconnect your iPod and then attempt to restore.
  • Restart your computer and then attempt to restore your iPod.
  • Disable or Enable Disk Use on your iPod and then attempt to restore.
  • Try connecting your iPod to a different USB port and then attempt to restore.
  • Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).
  • If you use Windows, re-register .dll files as described in article iTunes displays -50 error message when syncing iPod on Windows XP
  • For Windows users, update or reinstall your Windows USB drivers.

May 22, 2009 | Apple iPod MA446LL/A MP3 Player

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Ipod is stuck in recovery mode


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.

Apr 26, 2009 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Corrupted iTouch


Update and restore error messages on iPhone and iPod touch Last Modified: April 21, 2009 Article: TS1275 Old Article: 307219 Symptoms When trying to update or restore your iPhone or iPod touch with iTunes, you may see an error message in iTunes that stops the update or restore process. You may also see the "Connect to iTunes" screen on your iPhone or iPod touch:


The error message in iTunes may also include one of the following numbers (but is not limited to): 2, 4, 5, 6, 9, 13, 19, -18, -48, -50, 1002, 1011, 1013, 1601, 1602, 1603, 1604, 1608, 1609, 1611, 1612, 2003, 2004, -9808
Products Affected iPhone, iTunes 7 for Mac, iTunes 7 for Windows, iPod touch, iPhone 3G, iTunes 8 for Windows, iTunes 8 for Mac, iPod touch (2nd generation) Resolution Many restore errors can be resolved using the troubleshooting steps found in this document.
Update to the latest version of iTunes
To see if you have the latest version of iTunes, open iTunes and:
Windows: Choose Help > Check for Updates Mac: Choose iTunes > Check for Updates

Restart your computer Simply restarting the computer can clear up certain issues that could prevent iPhone or iPod touch from being restored. After restarting, try restoring the device again in iTunes.
USB Troubleshooting Connect iPhone or iPod touch to a different USB port on your Mac or Windows PC. USB 2.0 ports that are built-in to the computer are preferred over a hub. If iPhone or iPod touch were connected to USB ports on the front of the computer, try connecting them to rear USB ports. After doing this, try to restore the device in iTunes.
If this fails, Restore on a different computer. If the issue is not resolved with the above steps, try to restore on a different computer. Ensure that the computer you are restoring on has USB 2.0 ports, the latest version of iTunes, and that you are connecting directly to the computer.
Advanced Steps
Make sure you have admin access

If your still having problems estore using a new user account Create a new user account on your computer and try to restore while logged in as the new user. iTunes will download a new version of the software restore file. After creating the new user, log in to that account and open iTunes and attempt to restore to see whether the issue persists in this new user.

Windows Vista and Windows XP
From the Start menu, choose Control Panel. Open User Accounts. Select Create a new account and follow the instructions to complete the account setup process. Once the new account is created, choose Log Off from the Start menu. Log in to the newly created user account.
When a restore issue is specific to a user, it is likely due to an unusable .ipsw file. The ".ipsw" files are what iTunes uses to restore your iPod or iPhone. If those files are unusable, then try deleting them so iTunes can download a new copy of them. Creating a new user will also cause new .ipsw restore files to be downloaded in the new user. You can find the ".ipsw" files in these locations:
Windows XP iPod touch: C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates (If you don't see the Application Data folder, you may need to show hidden files by opening (My Computer) Click on Folder Options. in that window click on the view tab, and make sure that show hidden files is selected.
Windows Vista iPod touch: C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates (If you don't see the AppData folder, you may need to show hidden files)
1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. 2. Click the View tab. 3. Under Advanced settings, click Show hidden files and folders, and then click OK.

After removing and reinstalling the latest version of iTunes, try restoring iPhone or iPod touch again in the origonal user account.




As an added note, If running Microsoft Windows XP and the issue is resolved on another computer, but you continue to experience difficulties on your original computer, you may want to update or reinstall your Windows USB drivers and then try restoring iPhone or iPod touch again.
If none of these steps work you will need to contact either apple at

1-800-APL-CARE (1-800-275-2273)
Or another service provider of your choosing to get the ipod touch serviced or replaced.




I hope this article is very helpful for you and easy to follow. Good luck :)

Apr 26, 2009 | Apple iPod touch

1 Answer

Iphone Problem - unknown error 1024,


Marc - a new IPhone should come with a one year warranty -unless you purchased from someone and not from a store- Apple should look at the problem and replace it since your problem looks like it is hardware. Good luck!

Apr 18, 2008 | Apple iPhone Smartphone

3 Answers

Iphone will not restore


Try restoring in DFU mode, which is different than recovery mode. I happened to stumble across it while trying to restore an iPhone 3G that a user unplugged in the middle of the 3.1 update. It kept showing an error of 1611 or 13 and wouldn't restore in recovery mode. I found this DFU mode option and the restore worked fine. The DFU mode keeps the iPhone OS from loading, so you don't run into as many compatibility problems. Go into DFU mode, then try restoring the phone and see if that works.
http://techierambles.blogspot.com/2009/09/restore-iphone-with-error-13-or-1611-in.html
To enter DFU mode:
1. Connect your iPhone to your computer
2 . Turn iPhone off. You may have to hold the power and home buttons down together to force the phone off
3. Once the phone is off, hold the power and home buttons together for 10 seconds exactly
4. After 10 seconds, release the power button but keep holding home until the computer recognizes that a USB device was plugged in
5. iTunes should detect your iPhone correctly, and also allow you to restore to the factory default settings

Mar 02, 2008 | Apple iPhone Smartphone

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