Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune MAH5500BWW washer thinks the door is unlocked when it is actually locked. Do I replace the door latch assembly, the control board, or both?

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  • Anonymous Mar 27, 2014

    trying to check solenoid on door lock latch assembly which one is it

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Sorry to read about your problem, I hope this helps you out.

no their is a door safety switch, that maybe defective. or a bad door latch assembly part #22004435 cost around $110.00.

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Posted on Dec 30, 2010

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As I have read solutions for my door not recognizing/not latching I see there could be several paths to a resolution. When I set my washer it reads the door is not shut. If I press okay it will render several clicks and shut off or just not begin a washing cycle. What is my true issue? How do I successfully repair this problem?

Posted on Mar 17, 2011

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1 Answer

Maytag Neptune MAH6500AWW door will not lock


#1. If the door won't latch, the door lock assembly might be defective. These are normally made of plastic and cannot be repaired. If the door won't latch and the door lock is broken, replace it. Part alone will cost around $110-$125.00 + S&H

#2. If the washer door won't unlock the problem might be the main control board. This is not common. Normally the problem is with the lock mechanism. You do not want it to be this problem. This board is out of stock and runs over $245.00

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1 Answer

Door latch assembly for maytag neptune MAH5500BWW


The plastic cord is for opening the door if the door latch fails. It should connect to the door latch mechanism and the other end should be routed to the soap dispenser corner. There should be two holes for the cord to go into and out again. The idea is to remove the soap dispenser lid / bezel to get access to the pull cord if needed.

Hear the new Neptune bearing song at http://www.neptunehelp.com.

May 22, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Latch is in lock position and we cannot shut the door


you ll have to order and replace the latch assembly ther are 2 for this model depending on your serial number

Nov 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

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The MAH5500B Neptune does not have the door latch wax motor so you won't have the R11 resistor burnt...

With that said.. Maytag made the door latch assemby one complete assembly meaning that you cannot replace the micro switches, solenoid, etc. On the older door latch assemblies Maytag broke it down to all of the little parts, ie. 12002535 wax motor, etc. I imagine that this was to reduce the part numbers folks would have to store in inventory...

You stated that the door is not locking? Did you pull on it to verify this? or could the door lock indication be not working?
There are 2 microswitches in the door latch assembly, one lights the door locked light and the second actually tells the control board that the door is locked. It is possible that the door is locked but the door locked light does not come on...

It more than likely could be three things.. The door latch assembly, wiring or control board. I would take Neptune apart so you can have access to the door latch asembly See www.neptunewaxmotor.com for step by step photos. Put a volt meter on the solenoid wires and see if you get 120VAC when the door should be locked. If so, then the solenoid coil is probably opened up and you will have the replace the door latch assembly. If 120 VAC is absent then I would check the wiring from the door latch assembly to the control board with an ohmmeter (unplug Neptune to be safe while using ohmmeter) If wire continuity is good then I would suspect the machine control board.

Jul 04, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door Lock


on your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Jun 25, 2008 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Mah5500bww


there is probably a Conversion kit for this.You HAVE TO REPLACE BOTH  motor/control board .Im here to help you if need my assistance.

Mar 22, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Neptune mah5500bww


I've had the same problem with a Neptune MAH3000. I replaced the mother board to no avail. I replaced the timer control to no avail. I then replaced the door lock assembly (wax motor, door switch, etc.) and problem solved. Luckily, I had another machine that I could rob parts from.

Nov 02, 2007 | Maytag Neptune MAH5500B Front Load Washer

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