Question about Vtech VSmile VMotion Wireless Controller

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I have 2 Vtech wireless remotes for my kids VSmile console. Just now, one of the remotes stopped working all together. I replaced the batteries (though the batteries were only a few days old), and it still will not turn on. I am looking for a reset button, but there does not seem to be one. Not sure what is going on. My kids received this gift for Christmas so all pieces are just a few days old. Please help.

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Remove batteries from console. press the green start button for 45 seconds. put batteries back in. restart console. controllers should work now.

Posted on Dec 27, 2011

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take the batteries out of console. Hold the start button for 45 seconds. Put the batteries back in. Turn console back on. Controllers should work now.

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My Vtech vsmile didn't work a the time I push the power button never happend my batterie are test and are brand new an i try to connect direct with a power supply never work again


There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:

Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.

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You have to take out the Batteries.
also, the connector on this adaptor is incorrect for some Vsmile consoles. (most that are about 5 years old now).
Make sure you are using the right plug, and it is inserted fully into the console with no batteries. Then, it should work.

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I found this with ours and I bought a new system and the AC adapter to go with the new system batteries were getting crazy anyhow the kids hooked up the old one to the vsmile adapter and it stopped. So from experience you need fresh batteries or only the vsmile 9v adapter, other brand adapters also caused the jumping!

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You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

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