Question about Sylvania G-Netbook

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I was trying to upgrade the software and it wiped the comp clean can you do a reset

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  • yeloribon Dec 29, 2010

    i have tried that but there are no files on this comp now to update



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SYLVANIA SmartBook Operating System Update:

  1. Format an SD card 1GB or larger to FAT32
  2. Insert formated SD card into your PC
  3. Download and save the file
  4. Unzip the file to the root of an SD card.
  5. This should result in the creation of a folder called 'script' in the root directory of the SD card.
  6. Insert the SD card into the SmartBook (netbook) device and power on the netbook.
  7. The netbook will update its software.
  8. When completed, remove the SD card and reboot the netbook.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

Thanks, Joe

Posted on Dec 29, 2010

  • 2 more comments 
  • JDTec
    JDTec Dec 30, 2010

    You may have to call support:
    For expedited customer service, send us an email on our website and a customer service representative will generate a ticket and respond to you immediately. You can also call us on our customer support line and leave us a message with your name, number and e-mail address. Note that emails are currently being given higher priority by our customer service representatives. We apologize for this inconvenience. Your call is important to us.

    Call Customer Support at:

  • yeloribon Dec 30, 2010

    I have called support and they gave me the same solution as the guy on this site however that is what caused the issue. no one will call me to walk me through the problem so i am stuck

  • JDTec
    JDTec Dec 30, 2010

    Since the OS is wiped from the netbook, the only other option is to download the Windows CE version onto a cd using a different computer. Then use an external cdrom drive to reinstall it onto the netbook. Once you do this, you can try the update again.

    I called t/s @ that #, they say that they have limited support due to inclement weather. They did say that if you write an indepth email about your situation, they are responding to emails as high priority. Write and tell them that the OS is wiped, they should respond with a better solution for you.
    Send the email from this link:

    Good Luck......

  • gaedkyla Mar 29, 2011

    if you still have it on the sd card i had to go in and click on the card and download everything myself it wont autodownload it. if you click start and i believe its computer and click the storage card and script there is auto boot or auto download anyways click on that and it will download everything the way it was



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