Printer Brother DCP115C 8 months old Won't accept a new ink cartridge
The cyan ink was running low so I bought a new cartridge and installed it, but the printer is still registering empty cyan and telling me to install a new one. I have tried to do this several times with success.
Please can you help
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That message is saying you need to replace the blue "Cyan" ink cartridge in the printer. When the printer detects that the ink in out it tells you to replace the empty one to continue printing. Just buy a new cartridge install it and you will be good to go.
The reason why your Lexmark printer keeps on telling you to install new cartridge because the printer have ink cartridge detection. Meaning it will detect whether that particular cartridge is an old one or not.
Each Ink Cartridges have its code and it will be registered to the printer once you have connected it. The printer will assume the ink level and once it is empty, that particular Lexmark Ink Cartridge will be registered to your printer as an empty ink cartridge and needed to be replace with a new one.
I would suggest getting a genuine new cartridge instead of refilling the ink cartridges.
While there may be ink in the cartidges, your printer is getting a signal from the cartidge that it's near empty. There is no real workaround for this; you just have to replace the cartridge(s). If you use a LOT of ink, you might consider installing a CIS (continuous ink system) now made for most printers. You will save a lot of money over time.
When the printer says "install C" it is referring to the Cyan (blue) ink cartridge. If this is not a new cartridge, you might have to replace it. If this is a new cartridge, try following these steps.
1. Unplug the power cable. 2. Remove all 4 ink cartridges. 3. Close the ink cover 4. Plug the power back in. 5. Wait for the machine to warm up and tell you that the ink is empty. 6. Reinsert all 4 ink cartridges.
If you keep getting the same message you should try another cartridge. You can put the yellow cartridge in the blue spot to see if you get the same message. If you get the same message then the machine is broken. If you get a new message then the cyan cartridge needs to be changed.
Brother is telling us that sometimes the cartridge can be installed too fast causing it not to read. Install it slowly to see if that helps. Also, power down, remove all the inks and power up. Add the inks one at a time when it asks.
I contacted the Brother site, the support function there. Pursuant to what I found there, I unplugged the printer for ten seconds and replugged. The message display then told me that cyan was empty, and that magenta was near empty.
I installed a new cartridge in place of the empty cyan, and that fixed it.
That definitely sounds like the cartridge isn't registering properly. I would take the cartridge back to where you bought it and ask them to exchange it with a new one. This can happen from time to time.
If the printer was new out of the box, contact the manufacturer for a replacement cartridge. You can reach Brother here
7777 North Brother Blvd. Bartlett, Tennessee 38133 1-877-BROTHER (877-276-8437) 901-379-1215 (fax) 9:00am to 8:00pm Eastern Time
the printer should have software installed enabling you to opt, for a printer-ink cartridge change.
If the cartridge has a chip fitted, it may be discharged.
The chip is supposed to be charged up, for the printer to recognise the newly installed cartridge.
view your settings in control panel/printer/properties to see what options you have available.