Question about Konica Minolta Dimage Scan Dual IV Film Scanner

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I am running XP Pro SP3 and have installed a SCSI card and software for the scanner. When opening the utility I get error #5 cannot confirm scanner connection. Please confirm scanner's connection and SCSI ID#. I have done a hardware troubleshoot and the card shows as working correctly. I've also tried adjusting the dip switch settings, but continue to get the same message even though there is no other hardware using SCSI connections. What do I need to do to get it to recognize the connection?

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Hello, just check you have a scsi terminator fitted to your scanner as without one you can get all sorts of bus errors. Also, keep the bus length as short as poss.
n.b. some of the later scsi devices are auto-terminating, so check the spec of your devices, and by the way,. don't plug and unplug your scsi bus whilst it is powered up as this can cause the hardware to blow (it's not like a usb plug and play bus)
Hope this helps!
nicam49

Posted on Dec 29, 2010

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