Question about GE Monogram ZISS420NRSS 42" Built-In Side-By-Side Refrigerator (ZIS-S420NRSS, ZIS S420NRSS)

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Ice drips from the ceiling of the freezer

There are ice drips that start from the ceiling of the freezer cpmpartment and drip all the way to the bottom. There are "ice tracks" on both sides and a sheet of ice at the bottom.This keeps growing like cave formations and spreads to the grill areas over time.

When we turn off the fridge and clean everything out, water still drips from the ceiling of the freezer.

Can someone help?

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  • AbedSham Oct 08, 2008

    This is a side-by-side built-in GE Monogram piece of junk. We have spent about $2,000 to fix this problem but to no avail (a similar new fridge is ~$7,000). I am spending no more money on this.



    I have to defrost the freezer (every 2 weeks) to prevent ice build up from the dripping water from the top of the freezer where the evaporator is. It seems that the pan below the evaporator overflows and water drips from top non-stop until chunks of ice form on the back wall of the freezer. The GE, Sears, and independent repair men came and went and none could fix the problem. Now I see that this is a design flaw!!!

  • AbedSham Mar 31, 2009

    I was told that this is a bad design but GE will not fess-up to to. I had the defrost pan replaced twice. The problem is still there. I have to manually defrost every 3-4 weeks. So, it is on my schedule to do this...over..and..over...hey I am starting to like doing this chore...

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The problem as I found it to be was really like the post by 'studyecon' . There is a clear vinyl hose which exits the evaporator compartment (over the freezer) travels across the open space where the wiring is, and ends in the pan under the compressor. Now, my unit is from around 1997 and this tube would dip down slightly while crossing this space. The evaporator would send it's water through the tube to be removed by the heat from the compressor. Problem is the 'dip' would hold some water after the cycle ended and the water and heat are an ideal environment to create mold- lots of it. It clogs the tube and causes the evaporator tray to overflow into the freezer. I originally fixed it by making a tiny hole in the tube and using a basketball pump to blow the crud through. But, today, I've given up and cut 1" out of the middle of the hose and before inserting a double ended 1/2" plastic nipple (union) I used a tubular brush to push the crud out in both directions. It takes a while to accumulate to the point that water doesn't move; then I'll disconnect and repeat.

Posted on May 27, 2009

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We have had the same problem for years and had multiple repair attempts at solving the problem. The simple solution was supposedly the condensation drain line was blocked, water would then accumulate on the drain pan above the freezer, and then drip down and freeze like Niagra Falls in the winter. But that solution worked only so long before it happened again. Then Sears came and replaced some heating element. That last about 9 months and it happened again. Now we are told that this is a "defective GE model" that requires an "upgrade" kit that is over $600. Basically, GE acknowledged finally the model is a piece of junk that they designed wrong, and now long after the warranty expired, we have to pay for it. We are never buying even a GE light bulb again. Good luck with yours.

Posted on Aug 26, 2008

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I'm currently having the same problem and was told it was the defrost heater by more than one source. So I began the process of getting to it when I dicovered there is a pan heater. If it ia not working when the defrost cycle runs the water ends up in the pan and freezes until theres no more room then it runs over and you have ice sicales hanging from then shelves all the way down the freezer. I hope this helps.

Posted on Mar 31, 2009

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