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I bought a Mongoose Spin, (a Pacific brand) for my son. The bike was advertised as having a three piece crank. The bicycle does not have such a crank, it came with a one piece. It may not seem like much, but that was the deciding factor for purchasing the particular bike. I have not contacted the seller yet, I wanted to try the manufacturer first. I am having a tough time finding an ameail address for the manufacturer, or a website for the Pacific Cycle company. (the manufacturer)

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I would suggest going back through the seller and exchange the bike for the one that had the spec you are looking for. They can contact their distributor and take care of things on their end.

The manufacture line ( i work in the industry) will be, that components may change with availability, and that your bike came with an "equivilant value" crank. If you want to return you will need to contact the seller. Pacific Cycle is the parent company for Mongoose and several other brands, while they do manufacture all issues will still be handled on the mongoose side, and if not they will give you the appropriate numbers/ emails of who to contact.

Here is the contact information for Mongoose.

By Phone
(800) 843-2453
Monday - Friday 9am to 7pm (Eastern Standard Time)
Saturday 11am to 3pm (Eastern Standard Time)
*excluding all major holidays.

By Mail
Cycling Sports Group
172 Friendship Village Road
Bedford, PA 15522-6600

By Email at: askus@mongoose.com

Posted on Dec 30, 2010

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