Question about Gateway Computers & Internet

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I have a gateway monitor and it has a theft determent password and I have no idea of what it is. All I did was to move the monitor from one PC to another and now it won't work on any computer. I tried Gateway support but the computer is out of warrenty. The monitor is a good monitor but with a problem. I cannot believe how unsupportive support can be. Any ideas would be very helpful, Thank You Jack

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Gateway support is bad and you may not be able to proof to then that this monitor is yours.
You need to install EZTUNE but you will need the password, hope you can get it!
Read more here:
http://www.fixya.com/support/r4558549-gateway_lcd_monitor_eztune_theft


Basic LCD monitor and TV troubleshooting guide:
http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting
http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide
http://www.fixya.com/support/r7406380-tv_training_manuals
Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.
Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series.

Posted on Dec 30, 2010

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Password error how do I turn off theft protec tion


If it has Gateway EZTUNE anti-theft installed and you do not know the password, then you will have to contact Gateway support to give you the default password to unlock it. Is this monitor bought from someone else?
See more here:
http://www.fixya.com/support/r4558549-gateway_lcd_monitor_eztune_theft

Jan 05, 2011 | Gateway HD2200 LCD Monitor

1 Answer

The monitor is a Gateway FPD1975W TFT LCD Monitor. I do not know the age of the unit. As of late it will not turn on. When the power button is pushed it will just blink like it it in standby mode even...


It was released about 2006.
I do hope you do have the PIN to unlock it, otherwise you will have to contact Gateway.
Please read this:
http://www.gateway.com/retail/fpd1975w.php

GatewayShield™ Security Available
Protect your hardware using the EzTune™ Anti-Theft Software and reinforced lock slots. The slots, paired with a cable lock, physically anchor your display to a secure fixture. The software keeps the monitor secure using a unique PIN code. In the event the display is removed from the PC without the code, its full functionality is disabled.

It may have hardware problem inside due to bad caps.

Basic LCD monitor and TV troubleshooting guide:
http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting
http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide
Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm/

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.
Or www.digikey.com just make sure to use caps with low ESR, 105c, high ripple current, long life rating such as PANASONIC FM or FC series.

Dec 24, 2010 | Gateway FPD1975W 19" LCD Monitor

1 Answer

My monitor doesn't let me type in the password. If i click to change the password it asks me for a disk on which the password is supposedly stored. I don't have this disk, I don't racall the monitor came...


This monitor includes EzTune™ which is part of GatewayShield's hardware protection solution.
This theft deterrent software lets you use a unique PIN code to secure your monitor
to your PC. If your monitor is removed from your PC, your monitor will not
function. To get started, install the EzTune software from the CD, go to the
Plug-ins section and enter your personal identification number. If you decide
to move your monitor to another PC, make sure that you install EzTune on the
second PC and enter your PIN or disable EzTune within GatewayShield on your
original PC before you disconnect your monitor from your PC

Dec 14, 2010 | Gateway FPD2275W LCD Monitor

1 Answer

Power went off and now my gateway monitor displays GatewayWhield theft Deterrence. I never set up a password how do I fix this problem. Connect the monitor to the pc you would think fixes it but no. Help


ub_clear.gif
Disable GatewayShield Theft Deterrence

  1. Launch EzTune.
    View Picture
  2. In the EzTune window, click the Plug-ins tab, and then click Theft Deterrence.
    View Picture
  3. To deactivate theft deterrence, click Disable Theft.
    View Picture
  4. Type the PIN for the monitor in the appropriate field, and then click Accept.
    View Picture
  5. A screen confirms that theft deterrence is now disabled.
    View Picture

Dec 03, 2010 | Gateway FPD1785 Monitor

2 Answers

Theft Deterrance system


If you ever have this problem but cannot get to the 'extras' button, leave the computer on that (hopefully) already has the eztune software installed, pull the power on the monitor (the cord, not just press the power button) and then plug it back it...it should unlock automatically. It ticks me off that I just got off the phone with gateway tech support and they wouldnt tell me that because my monitor is 'out of warranty'...purchased 4/8/08 and problem today 7/15/09...bums. Anyway, they offered to fix for a fee. I got it fixed.

Sep 29, 2008 | Gateway FPD1975W 19" LCD Monitor

1 Answer

Keep getting the theft deterrence box popping up and screen going to black and white


you will need to boot the computer into the bios and once there go to the secutity section and look for somthing refering to the theft deterent device and disable it it also might have a line reading if the case has been opened i generly will disable this too then save settings and exit and restart the computer please let me know how this turns out best regards mike

Aug 10, 2008 | Gateway Computers & Internet

4 Answers

EzTune problem with lost PIN number to disable Theft Deterence


Whatever you do - DON'T CONTACT GATEWAY. I am in the UK, and the Gateway support number is only available 9 - 5 (funny 'cos I'm at work then and can't access my PC), so I filled in the technical support form - waited 2 days for a reply only to be told they don't support third party software.
I had an online chat with US Gateway support - only to be told the same thing - alternatively, pay them silly amounts of money and phone the US and they will fix the problem.

The solution is to visit Portrait Displays (software developers) website and complete an online form with your problem. (This form prompts as to whether you have already contacted Gateway - so maybe they are monitoring the adequacy of Gateway support. The support from Portrait has been brilliant.

Unplug the cable from your monitor and then hold the power button while you plug the cable back in. When the monitor is fully restored,
release the power button and an anti-theft box will appear, prompting you to press the menu button at the side of your monitor. Press the menu button and you will be given a 3-digit code. Portrait need this code to give you an unlock code. Once you have the unlock code you can remove the anti-theft option.

Feb 29, 2008 | Gateway FPD1975 19" LCD Monitor

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