Question about Royal 1280MX Shredder

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I have a paper jam with only two inches hanging out, and it won't nudge backward or forward. Any solutions? Thank you.

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If it wont go back or forward then your only recourse is to open it up and "manually" attempt to turn the motor and/or gears untill you can clear the paper. Dont put so much in at a time; and make sure you regulaly oil the machine.

Posted on Jan 07, 2011


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"Paper Jam" issues are common with printers. They most often occur right after there has been a paper jam. Most people (not necessarily YOU), don't take the time to read how to properly clear a paper jam in their printers and often yank the jammed sheets backward thru the paper tray. Most times you should remove the cover in the back and pull the jam FORWARD out the rear, or if the jam made it close to the output tray, then FORWARD thru to the output tray. Pull sheets backward can cause two issues. It makes tearing the paper easier. This can result in tiny pieces being caught in places where the printer detect them as a jam. The other issue is that pulling backward can damage the feed rollers that pull the paper into the machine, as well as the mechanical sensors that detect paper jams. If you cannot find ANY shards of paper in the machine, you may have printer damage that results in the jam indication.

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How you clean the paper jam depends on where it is located and how large the piece is. If you turn off the printer and turn it back on, then press the "ok" button when it says that there is a paper jam - it will rotate the paper inside forward all the way and then retract backwards. Watch the front of the machine and try to grab the paper when the rollers bring it forward. To get it using this method you have to be really quick. If you dont catch it before it goes backwards then press the ok button and try again.

If you are unable to see the piece of paper when the rollers rotate forward, then unplug the machine from the power source and press and hold the power button for 45 to 60 seconds. Then turn the machine around so the the back is facing you.

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If it is jamming under the toner (meaning the paper is not quite reaching the toner cartridge, and "crinkling" up), then you would be correct. There may be a tiny pipce or chunk of paper creating a "well" and stopping the paper. If you remove the paper tray and the cartridge, and flip the machine on it's back (fuser side), you may be able to see the chunk in the paper path. You could also get a sturdy pice of laminated paper or card stock, at least an inch or two wide, and run it backwards thru the path to try to back out the chunk.

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OK, this is going to take a bit of nerve but it has worked every time (dozens) I have seen this problem. Switch off the printer and unplug, make sure the ink carriage is parked. Get a stiff piece of A4 card such as the backing from an A4 notepad. Place the card in the paper feed and push through quite firmly for the first half inch then open the scanner unit and watch the rollers inside the printer as you push it further. It should push out anything blocking the paper path. Push the card fully through in the direction of paper feed, never try to pull paper jams or anything else out backwards if it can at all be helped.

Please take a moment to rate this solution. Thanks.

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