Question about Brother MFC 8500 All-In-One Laser Printer
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Open te lid and look at the glass. You have dirt or white-out or something on the thin strip of glass to the left. Clean that glass!
Posted on Jan 15, 2009
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
Posted on Nov 21, 2009
Check out this page on our web site at:
http://www.ccl-la.com/dirty_scanner.htm This page shows you what to do to get rid of the lines on scans and copies.
I hope this helps, if so please rate our solution.
Posted on Jan 12, 2010
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Posted on Feb 25, 2010
Tips for a great answer:
Jul 28, 2011 | Brother MFC-8480DN All-In-One Laser...
Sep 17, 2009 | Brother MFC-7220 All-In-One Laser Printer
Sep 14, 2009 | Brother MFC-8440 All-In-One Laser Printer
Mar 29, 2009 | Brother IntelliFAX 4100 Laser Fax
Jan 27, 2009 | Brother MFC 4800 All-In-One Laser Printer
Jan 22, 2009 | Brother MFC 420CN All-In-One InkJet...
Jan 08, 2009 | Brother MFC 4800 All-In-One Laser Printer
Dec 23, 2008 | Brother MFC-8640D Printer
Oct 07, 2008 | Brother MFC 7420 All-In-One Laser Printer
Apr 09, 2008 | Office Equipment & Supplies
135 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: