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Water is pouring out of the side of our boiler in the pump room

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More than likely, this would the result of the heat exchanger being corroded (rusted) and having a hole in it. Depending on the model of heater that you have (you did not specify in your question) this exchanger may be replaced, but for the most part, due to the cost of the replacement, it may be best to replace the heater altogether.
There is not a whole lot in a heater that would cause water to pour out. Most older units deteriorate over time due to chemical damage and the exchanger just falls apart.
Try opening the cabinet (make sure that the heater is off) and seeing if you can visually see where the water is coming from and the presence of any rust.
If you provide some additional information about the heater, (make, model, and size) it might be possible to further troubleshoot this unit with you.

Posted on Dec 30, 2010

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Posted on Jan 02, 2017

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Here's how it works....
An initial short run of the pump draws water from the reservoir into the boiler where it is heated by an electrical heating coil. There are two outputs from the boiler, one from the top runs through a pipe to a steam valve. When the steamer handle is turned, the steam valve opens and steam is piped out through the steam tube for frothing milk. The second output from the boiler is on the underside and is stopped by the normally closed flow valve. When the water in the boiler reaches the right temperature, a sensor switches on the OK light. When the light is on, the user pushes the pump switch and more water is pumped from the reservoir. The pressure in the boiler increases because the pump is trying to push in more water and this forces the spring loaded boiler flow valve to open allowing hot water to run out. As the sump filled with ground coffee is fitted to the boiler output, the water is forced through the coffee and out of the sump where it pours into a waiting cup.
When enough coffee has been poured, the user switches off the pump. The boiler pressure falls and the spring on the flow valve pushes the valve shut again.
------------ The first three steps aren't strictly necessary for disassembly however if you're using a long handle screwdriver then removing the base makes it easier to gain better access to some of the screws.
Step 1. Remove the screw on each base arm.
Step 2. ... then lift and remove the arms.
Step 3. Remove the two screws on the base of the unit. Unlike in this photo I would recommend you avoid resting the machine on its back unless you are sure it has been completely drained. The black plastic base can now be pulled away allowing easier access to some of the screws that will be removed later.
Step 4. Undo the two screws on the top rear.
Step 5. Remove the coffee tamper by pulling and twisting.
Step 6. Remove the three screws. These are anti tamper screws and are star shaped with a nipple in the middle.
Step 7. With these screws removed, the top may be lifted away. The hotplate on the top section is still connected by a couple of thin wires so lift it carefully.
Step 8. To help with shifting the top out of the way, disconnect the hot plate/boiler heater connection. This will allow you to push the top of the unit away giving you the room you need to get inside.
Step 9. Unscrew the electrical safety earth and move the earth wiring out of the way.
Step 10. Use some long nose pliers to pull out the circlip that holds the boiler inlet pipe in place. Pull out the pipe to disconnect it from the boiler once the circlip has been removed.Step 11. Unscrew, remove and clean the diffuser.
Step 12. Remove the two screws . The black plastic underside casing can now be pulled away (plastic tabs need to be pushed aside ). Step 13. Pulling away the plastic underside once screws and tabs are removed.
Step 14. Loosen the four black Torx (star shaped) boiler screws . Water in the boiler may leak out at this point so ensure the unit is upright and a towel is placed underneath.
Step 15. Remove the four nuts (three arrowed) from the underside of the boiler unit.
Step 16. Lift up the top of the boiler assembly along with the steam outlet and place to one side. The two halves of the boiler assembly are sealed with a rubber gasket which should remain attached to the upper housing. Make sure this is properly in place when reassembling.
Step 17. The lower boiler assembly can now be lifted out.
--------
to get more detailed help click this link directly.it has all the required instructions and pictures to disassemble the unit.the model number in the link is bit different from yours but the system is very same so it will help you
http://www.r3uk.com/index.php/tech-tips/34-disassembly-guides/129-delonghi-ec710-coffee-maker-disassembly-and-repair
click on the link above directly.
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.

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