Question about Gateway Profile 5 PC Desktop
Hi hhenra, I don't have a great answer you sorry to say. I looked at the specs at Gateway, and there are detailed instruction on changing almost everything on the Profile 5, except the monitor. I tried chatting with customer support but without the SNID (serial number) they could not help. I tried to find a replacement part and the monitor is the only component not listed. I could find no online instruction at all, I did find many people with the same issue but no solutions. The best I can do at this point is point you to the customer support chat, I could not even find a non pay tech support phone number. Here is the link to chat, have your SNID ready:
Posted on Dec 29, 2010
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Posted on Jan 02, 2017
My understanding is that when you power on your PC, the POST is succesful, but then the system hangs.? If i am correct. There are several reasons this may happen.
1) Boot record corrupt
S) Reformat the harddrive and re-install operating system / replace hard drive
2) General Hard drive failure but boot record instact
S) Replace Hard drive
3) Operating system inoperative
S) Re-install operating system
Most pre-built systems come with recovery disks, you may try this as a solution if available.
When replacing a defective hard drive, or partialy inoperable hard drive, a good policy is to change the drive to slave, and install the new drive as master, this way any data you may be able to recover, can be done after the new hard drive is installed, and an operating system is installed on the new drive.
(POST = Power On Self Test)
Posted on May 29, 2009
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