Question about Avaya AWH-55 Professional Headset

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Hi, I have an issue with my Avaya headset...it has a lot of static. When I put it on mute, I can hear clearly but of course the reps can't hear me. And when I unmute it, there is a bunch of static. The battery is fully charged. I don't know what to do or look for...please help.

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Try on another phone. I the headset then works fine the headset port on your phone is bad.

If there is still static on the new phone, the headset is bad....

Posted on Jan 03, 2011

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Posted on Jan 02, 2017

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Philips shm1900 headset on Lenovo thinkpad t430 with windows 7


It sounds like you are still using the mic on the laptop. Because you are far away from it, it sounds like echo.
Make sure the phillips headset is selected in the Windows mixer.
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Make sure the mic is not muted. This is a default setting.

Apr 02, 2014 | Philips SHM1900 Headset

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Have the Microsoft Lifechat Lx 3000 headset, and I use Avaya IP Agent via VPN to work, and Windows 7 OS. I had a Logitech headset before and had same issue, so I don't think it's the headset. While trying...


I had the same type of problems using Avaya (road warrior set up - voip) through a vpn. I work at home on remote set up. I have tried changing headsets, using the telecommuter option in Avaya and going through my regular phone line and still had the same problem.

The company that I work for, suggested changing the order in which I log in to see if this solved the problem. I use to log into the computer first, and then double click on the vpn and enter my password and user name to start my work. They changed it to logging into the VPN at start up first and then continue to access my pc with the log in and password required for that purpose.

The sound quality is better using this method but it didn't stop the various sound issues that you spoke of in your question posted on fixya. It did reduce the number of problems experienced.

what I found that solved the issue for me was changing from the wired heatset on road warrior set up in Avaya to using my bluetooth headset from my cell phone instead.

My computer was not bluetooth enabled, so I went to Best Buy and bought an adapter by I/O Gear that works by plugging it in to your usb port on your pc. The adapter cost me less than $20.00. You install the software on your pc first, then put the adapter in your usb port and turn your bluetooth headset in to pairing mode. The computer picked up the signal quickly with my Plantronics Voyager Pro bluetooth headset. The sound quality is great. I am wireles and hands free for 300 to 550 feet and I have 9 hours of talk time after a single charge. This is a new set up for me. I have used it for about three weeks now and have not experienced any problems with hearing so far.

Give it a try.

Mar 21, 2011 | Microsoft LifeChatâ„¢ LX-3000 Headset

1 Answer

We are experiencing a lot of static from the headsets - when the phone is muted the other people on a conference call won't hear the static, but once the mute is off then the static is back. There are at...


Try re-pairing the headset to the Plantronics 500A base unit to make sure that it has a good connection. And of course you also need to be within the 30ft range of the 500A base, and you can typically only use around 6-7 of those units together in the same area. Here is the link for the pairing instructions:

Plantronics Voyager 510S Pairing Instructions

Good luck from Headsets Direct!

Sep 22, 2010 | Plantronics Voyager 500A Deskphone Adapter...

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Inbound call on avaya - phone on mute and you hit the headset button by mistake = will it record that you disconnected the customer? I got fired for hanging up on customers with the Avaya hard phone and...


No, that will not disconnect the caller. BUT, if you hit the headset button again, it will.
If you hit the headset button, you need to hit the switch hook to regain the call....

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1 Answer

When I am talking to someone on the phone i get a lot of static.


see what TTY mode your phone is in. TTY mode is under call settings or go to voice command and say TTY mode. I keep mine off. This mode is for people who are deaf, and people who are hard of hearing and use hearing aids.

Dec 12, 2009 | Plantronics Discovery 925 Bluetooth...

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Static in headset


Here is an even simpler solution that works almost 99% of the time, do a system reset:
1. Take the headset off the charging cradle.  Make sure that the headset is not turned on (i.e. the green light on the base is not on) 2. Hold the mute button and the call answer button down at the same time.  (The mute button is the little black wheel on the top of the headset.  Push it straight in with the tip of your finger). 3. Hold these both down until you see the green light on the headset blinking a few times.  After 2 sets of blinks release. 4.  Put the headset back on to the charging cradle, wait 30 seconds, pick it up and try it now.  It should work.

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1 Answer

Plantronics cs50 head set with lifter has STATIC


Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

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check cabling sounds like the receiver is loose

Mar 27, 2009 | Avaya AWH-55 Professional Headset

1 Answer

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Try to check this with another bluetooth headset; headset mic might be not working; damaged... try it. if another set works, your current headset needs a repair/replacement... enjoy!

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BOOHOO - The phone needs to be diagnosed to determine the issue so take it to a mobile service center

RLECANDAR - from my experience the JAWBONE is an awful headset most customers that buy then replace them with another headset

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