Question about HP Officejet 6310 All-In-One InkJet Printer

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Continual Paper jam HP Officejet 6310

Have gone through all the steps offered by HP to clear my paper jam (looked in all places to clear, removed & replaced print cartridges, partial reset using 3 & #, and plugged printer into wall outlet) ... but there is no paper jammed in the machine. The printer refuses to believe me. I have had this printer for two years and it has worked fine ... until this paper jam. Can any one help me?

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  • Anonymous Jul 12, 2008

    My Printer says there is a Paper Jam for no reason then after I press OK it says that there is a cartridge error, and that they need be replaced. I have tried different reset methods.

  • dry_martini Nov 24, 2008

    Sometimes have been able to temporarily resolve by pulling the plug (just shutting the printer off does no good). After being unpowered overnight, most times the printer restarts without error. Still this is not a solution just a time consuming work around.

  • Anonymous Dec 01, 2008

    This is a very frustrating problem that seems to have arisen after two years of great service. Help!!!!

  • Anonymous Dec 31, 2008

    PAPER JAM,but there is NO paper jam, have looked thoroughly.

    Print cartridge cannot move...............have turned printer off, back on.....still have problem. Have pressed OK , still have problem.

    Have removed ink cartridges and reinstalled them to no avail.

    Tired and weary of problem. Worked fine until recently. Have had 2 1/2 years.

    Thnx.

  • Anonymous Mar 21, 2014

    was printing paper got jammed, fixed jam but said out of paper but theres paper

  • Anonymous Mar 29, 2014

    it says paper jam clear paper jam but theres not a paper jam and it won't print

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I have the same issue but with thicker papers only. when i use regular A4 paper no error or jam occurs...but when use thicker paper of envelope, it jams......

Posted on Jul 13, 2008

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There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


Posted on Dec 23, 2009

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