Question about HP Officejet 6310 All-In-One InkJet Printer

2 Answers

Continual Paper jam HP Officejet 6310

Have gone through all the steps offered by HP to clear my paper jam (looked in all places to clear, removed & replaced print cartridges, partial reset using 3 & #, and plugged printer into wall outlet) ... but there is no paper jammed in the machine. The printer refuses to believe me. I have had this printer for two years and it has worked fine ... until this paper jam. Can any one help me?

Posted by on

  • 4 more comments 
  • Anonymous Jul 12, 2008

    My Printer says there is a Paper Jam for no reason then after I press OK it says that there is a cartridge error, and that they need be replaced. I have tried different reset methods.

  • dry_martini Nov 24, 2008

    Sometimes have been able to temporarily resolve by pulling the plug (just shutting the printer off does no good). After being unpowered overnight, most times the printer restarts without error. Still this is not a solution just a time consuming work around.

  • Anonymous Dec 01, 2008

    This is a very frustrating problem that seems to have arisen after two years of great service. Help!!!!

  • Anonymous Dec 31, 2008

    PAPER JAM,but there is NO paper jam, have looked thoroughly.

    Print cartridge cannot move...............have turned printer off, back on.....still have problem. Have pressed OK , still have problem.

    Have removed ink cartridges and reinstalled them to no avail.

    Tired and weary of problem. Worked fine until recently. Have had 2 1/2 years.

    Thnx.

  • Anonymous Mar 21, 2014

    was printing paper got jammed, fixed jam but said out of paper but theres paper

  • Anonymous Mar 29, 2014

    it says paper jam clear paper jam but theres not a paper jam and it won't print

×

2 Answers

I have the same issue but with thicker papers only. when i use regular A4 paper no error or jam occurs...but when use thicker paper of envelope, it jams......

Posted on Jul 13, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Director Badge:

    Uploaded 100 video answers.

  • HP Master
  • 684 Answers

There's a couple things that can cause recurring paper jams. Most often, all the pieces of the jammed paper aren't removed. This video shows you where to look to find all the jammed paper. It also offers some other solutions as well. If the solutions in this video don't work, the printer is likely broken.


Posted on Dec 23, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Paper jam. How do I get the little door open in the back to get to the paper jam on a HP 6310 all-in-one Bill


Hey,

The printer as a kind of lock at the back, just try follow the arrow drawn there to unlock the printer and to be able to clear paper jam, pls off the switch before doing that.

]good luck.

Feb 17, 2011 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Have a paper jam I can't get to .


1. Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.

2. Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.

3. Look for paper through the opened back panel. Remove any paper you find jammed.

4. Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.

5. Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.

6. Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.

7. Close the front access panel. Make sure that it latches back into place.

8. Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Oct 02, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Paper jam


Dear sir,

i am giving u setp to solved your problem,

Step one: Remove any loose paper.
Step two: Clear the jam from the back of the All-in-One
Step three: Clear the paper jam from the front of the All-in-One Step four: Clear the jam from the automatic document feeder Step five: Print a self-test report Thanks For Your Time,

Apr 03, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Paper jam message no paper jam cartridge gets stuck HP 6310 all in one


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 11, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

PAPER JAM / CARRAGE JAM


Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Jan 05, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

I have an HP officejet 6310xi that is not feeding the paper through. I can't print or copy anything. I have gone to the HP.com site to try their troubleshooting methods, but nothing is working. I have a...


Not sure if you're saying it's jamming or it's not picking up paper.

If the paper is jamming, this video should help.
If the paper won't pick up, this video should help.

Sep 25, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Half page is stuck in HP 6310 All-in-one Printer. I can't see it


CLICK HERE for a step by Step details to clear a paper Jam in the 6310 All-In-One.

CLICK HERE for your User manual in PDF Format.

Thanks for using FixYa - If you need further clarification, please reply to me first before moving on to another expert.

Thank You!!

Apr 10, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP OJ 6310 All in One Paper Jam


check for a small piece logged inside, remove the toner cart and check that, take paper out and check under that

Jan 10, 2008 | HP Officejet 6310 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet 6310 All-In-One InkJet Printer Logo

927 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96683 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...