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"TV Volume is fixed" shows up on Sony model #

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  • Rommel Alilin
    Rommel Alilin Dec 29, 2010

    The remote control?

  • Jason Nov 05, 2015

    How can I use external speakers with the speakers off and not see that notification pop up ?

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  • Master
  • 10,594 Answers

Hi,
Go to Audio Menu and turn On tv speakers option. "TV Volume is fixed" message will disappear.
Click Sony Support link to download user manual copy of this tv and check page-63 fro more details.
Thanks.

Posted on Dec 29, 2010

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Posted on Jan 02, 2017

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It sounds like it needs the Optical Block replaced. It can be fixed but it will be expensive and a good bit of a tear down to replace. Cost wise $600.00 or so for the part. Sony has had a lot of issues with these Optical Blocks and you may want to call them to see if it qualifies for a recall repair.
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This is a recurring problem with this model, along with the 50 and 60 inch models. The problem lies in the Optical block needing replacing. I've heard that Sony, depending on the serial number (or manuf. date), will cover the repair, in some cases, so I would certainly check an authorized Sony service center 1st.
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This sounds like an issue with the optical block assembly. Sony had a problem with this part in a lot of the KF-series television.

They extended the warranty of optical blocks in the KF-42WE620, which doesn't help you but from what your saying this sounds like the issue.

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http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
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http://splinke.googlepages.com/sonyrearprojectionlcdtv-opticalblock

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Sony wega blue dot or star pattern on screen
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1 Answer

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Is you model listed below?

Sony wega blue dot or star pattern on screen
http://esupport.sony.com/perl/news-item.pl?news_id=206&mdl=KDF42WE655
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http://esupport.sony.com/US/perl/news-item.pl?news_id=206
thought I would let you all know of the recall.

For models:
Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.



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Otherwise there is a full recall on all 50XBR1's and 60XBR1's for ANY video issue.
But the bullentin I do have on that is Confidential due to the amount of claims SONY could recieve. But here is a sample of the bulletin.

Models: KDSR50XBR1, KDSR60XBR1

Subject: Optical Block: Warranty Policy and Part matrix by serial number.

Resolution: As part of Sony’s commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor) for optical block replacements on the models listed above until October 31, 2008, regardless of purchase date. Authorized servicers should follow the normal process for warranty claims for this issue.

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1 Answer

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http://esupport.sony.com/US/perl/news-item.pl?news_id=206
with SONY extended warranty and thought I would let you all know of the recall.

For models:
Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.



/This is a free repair on the optical block/engine. For specifically a road mapping issue. (Where there is sparactic grouped lines on the screen of the TV)

Otherwise there is a full recall on all 50XBR1's and 60XBR1's for ANY video issue.
But the bullentin I do have on that is Confidential due to the amount of claims SONY could recieve. But here is a sample of the bulletin.

Models: KDSR50XBR1, KDSR60XBR1

Subject: Optical Block: Warranty Policy and Part matrix by serial number.

Resolution: As part of Sony’s commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor) for optical block replacements on the models listed above until October 31, 2008, regardless of purchase date. Authorized servicers should follow the normal process for warranty claims for this issue.

http://www.sonysxrdtvclassaction.com/main/home.sfx

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1 Answer

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2003-2004 Model Year Grand WEGA Televisions:

Models: KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950, KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955, KDF-60XS955, KF-42WE620, and KF-50WE620.

As technology evolves, Sony continually looks to stand behind the reliability of its televisions. It has come to our attention that a very limited number of televisions manufactured between 2003-2005, after a period of time exhibit a stationary scribble / random line pattern on the screen. Click here to see photos of this symptom.

As part of our commitment to quality, Sony is announcing that for any owner of this model television who paid out-of pocket expenses on or before May 26, 2006 for an estimate or repair service to replace the optical block for this specific issue, Sony will reimburse the customer by mail for his/her parts and labor expenses. To receive reimbursement, please follow completely the directions and terms on the claim form for reimbursement; all claims must be postmarked by May 31, 2007.

In addition, for any customer who later experiences this issue on one of the affected models, Sony will cover the cost of the optical block repair at no charge through September 30, 2007. All other terms of the Sony limited warranty continue to apply.

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