Question about NorStar T7316E Corded Phone

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Our office has T7316 phone system. There are 2 greetings - one that provides "thank you for calling" and the other lists the complete directory of staff "to reach...". Both greetings are set up, however, only the primary "thank you for calling" one plays when you call the main phone number. I need both greetings to play. Can you help? Thanks

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Sorry we can not help you with your problem at this time.

Posted on Jan 09, 2011

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1 Answer

When i press busy button on T7316 phone it says set in use


Did you mean "Line" in use?

Caller calling Voice Mail probably tied it up.

Tech needs to program Supervision Disconnect for the line/s and Carrier must do the same so they talk to each other.
So when callers hangs up a disconnect signal tells the system to hang up.
90 percent of the time the tech had it programmed but the carrier did not.

Aug 27, 2012 | Nortel T7316E 2-Line Corded Phone

1 Answer

HOW TO SET UP DIALING TO OFFICE EMPLOYEE AFTER VOICEMAIL GREETING ON MY T7316E


This is the most complicated part of the Norstar voice mail system and requires a tech or fully trained admin at site.

It is called CCR Custom Called Routing.
You need to record "thank you for calling ABC" under AA/GTG/GTG/1
You then need to build a CCR tree and record the rwst of the greeting under Path 0.
Path 1 , 2 etc is where you do the pointing.
There is too much to mention here that needs to be done.
Norstar System Coordinator guide (for any version) is your friend as well but a 2 hour service call is well worth the headache.

Aug 06, 2012 | Nortel T7316E 2-Line Corded Phone

1 Answer

I need to change the main greeting for a Norstar T7316


To enter viocemail administration, press Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. Once you have entered the password you will see 3 selections you can make .Use the three soft keys under the display and select AA (auto Attendant). Next, press greeting and greeting again. Next, it'll ask for the greeting number your probably working with greeting 1. Press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished

Jul 21, 2010 | NorStar T7316E Corded Phone

1 Answer

Trying to listen to voicemail grettings.


If your talking about listening to the individual mailbox greetings without calling into the system then you could use feature 980 (leave message)
enter in the mailbox number you want to check and press ok.

Jul 09, 2010 | NorStar M7310 Corded Phone

1 Answer

We have nortel t7316 phones in our office. one


Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt,
press the show key (top right arrow).
The display should now ask for an extension number. Enter extension number you wish to program ringing on.
Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only
press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

Apr 16, 2010 | NorStar T7316E Corded Phone

1 Answer

How to remove the old corporate greeting in T7316 Nortel?


Press Feature 983 enter admin password
press AA
press Grtg
press Grtg again
press 1 then ok.
Greeting 1 is usually for day and 2 is usually for night depending on the tech who set it up.

May 17, 2009 | Nortel T7316E 2-Line Corded Phone

1 Answer

Automated Attendent


Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

Feb 25, 2009 | NorStar M7310 Phone

1 Answer

I can't change the main greeting for our office line..


Unfortunately, Office systems are all controlled by a central system that requires an administrator to make changes such as recording the system answer menu, creating menu systems, etc. This is usually done by the I.T. department or private contractor. Sounds like maybe you have a gap in personnel. If that's the case, you'll need to call Nortel for support. Thanks for using Fixya!

Jan 27, 2009 | NorStar T7316E Corded Phone

1 Answer

Remote Voicemail - How do you do it T7316


Call the phone system.

When you hear the voicemail greeting,
Press "* *" (thats 2 stars)

then just like sitting in front of the phone.

Nov 17, 2008 | NorStar T7316E Corded Phone

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