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My new Black and Decker electric chainsaw worked for about 20 minutes then refused to go. I've checked everything, changed the fuse etc but nothing. I'm sure it didn't overheat. The trigger switch seems quite stiff (feels cheap) but it goes all the way in. Any suggestions before I return it to the shop?

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Does the switch have a 'click' when pulled? Make sure the power didn't fail by trying it in a different circuit (or test the one you are using with a working lamp). Other than that, I'd return it for repair or replacement. Good luck!

Posted on Dec 29, 2010

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Hope this helps you.
Go to the following webpage and download the user manual for your chainsaw
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Definitely not the norm. I'm guessing that although it was recently purchased, it was used?

It will either need a new chain or have the old one professionally sharpened. You didn't mention bar size, but a new chain should be between $18-30.00.

A less expensive alternative would be a small engine repair shop that services chainsaws. Most also have reconditioned chains for sale.

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If this was a recent purchase for which you have a receipt, return it to the store immediately while you still can. If it is beyond the store's return policy, but purchased less than one year ago (most times you will still need a receipt), call Black and Decker to get in-warranty service/replacement.

In fact, call Black and Decker anyways - if the BL5000 was manufactured between Dec.2003 and Jan.2005 (highly possible if it was marked on clearance), the blade assemblies were recalled. here is the recall notice:
http://www.blackanddeckerappliances.net/safetyrecall2.html

If it is out of warranty, let the blender cool for an hour. Then remove the blender jar, plug in the base, and see if it will spin with nothing attached to it. See if it smokes if left on for 1 full minute - don't let it run longer than one minute.

If it doesn't smoke, let it cool for an additional 20 minutes. Then remove and then reassemble the blade assembly, gasket, etc., collar, jar, etc. Try blending. If it smokes while blending, order a new blade assembly and gasket (usually they come packaged together - around $20 or so). Once the new blade assembly/gasket arrives, try blending again. If it doesn't smoke, you're probably good to go. If it does smoke, you have a more serious issue.

All of this is going to take time and money if it is out-of-warranty. If you have deemed that the blender is worth more than $50 for a new one, let me know.

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