Question about KitchenAid Washing Machines
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Posted on Jan 02, 2017
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You are correct that motor turns one direction for agitate and the other for spin. The problem you describe sounds serious but there is a chance it is not. First, try to turn the transmission by hand. If it wont turn by hand, remove the agitator and see if something has gotten under it and has it locked to the basket. To remove the agitator, pop off the top cap and look down inside. You will see the bolt that holds the agitator on. After you take it loose the agitator will slide off.
If there is nothing there, the transmission will need to be replaced. If the washer is less than 5 years old, the transmission may still be covered by warranty. Check your owners manual for warranty details. Post back to let me know what you find out.
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